#DoorGrowShow - Property Management Growth Jason Hull - Property Management Expert, Marketing Nerd, Entrepreneur Coach

If you have been struggling to grow your property management business, you might have been prioritizing the wrong things…
In this episode of the #DoorGrowShow, property management growth experts Jason and Sarah Hull discuss how having the right priorities and getting support helps with business growth.
You’ll Learn [01:30] Are you prioritizing the right things?
[08:30] Why you CAN’T do everything yourself
[20:20] How prioritizing safety might hinder growth
[27:30] Why you should be willing to take risks
[30:50] Prioritize results and get those results
Tweetables “You may have all the right priorities. They're just in the wrong order.”
“I think a lot of times we hold onto things simply because ‘we want it done right’ means ‘done according to my set of values.’”
“Pain's an inevitable scenario if you keep trying to do the same thing and expecting a different outcome.”
“You can either have your excuses or you can have results, but you can't have both.”
Resources DoorGrow and Scale Mastermind
DoorGrow Academy
DoorGrow on YouTube
DoorGrowClub
DoorGrowLive
TalkRoute Referral Link
Transcript [00:00:00] Sarah: Isn't that the definition of insanity? It's doing the same thing over and over and over and then expecting a different result.
[00:00:06] Jason: I think that's what creates insanity. Like, pain's an inevitable scenario if you keep trying to do the same thing and expecting a different outcome. 
[00:00:14] Welcome DoorGrow property managers to the #DoorGrowShow. If you are a property management entrepreneur that wants to add doors, make a difference, increase revenue, help others, impact lives, and you are interested in growing in business and life, and you're open to doing things a bit differently, then you are a DoorGrow property manager. DoorGrow property managers love the opportunities, daily variety, unique challenges, and freedom that property management brings. Many in real estate think you're crazy for doing it. You think they're crazy for not, because you realize that property management is the ultimate high trust gateway to real estate deals, relationships, and residual income.
[00:00:56] At DoorGrow, we are on a mission to transform property management business owners and their businesses. We want to transform the industry, eliminate the BS, build awareness, change perception, expand the market and help the best property management entrepreneurs win. We're your hosts, property management, growth experts, Jason and Sarah Hull, the founder and CEO and the COO of DoorGrow. Now let's get into the show. 
[00:01:25] I did the intro right this time I think. I didn't screw it up. We could just have it prerecorded, people. You never know what you're going to get. Okay. So I was thinking about what we could talk about this morning and I've been doing some reflection and some study and the topic that just keeps coming up in my mind is prioritization and priorities.
[00:01:44] In fact, I'll probably talk a little bit about that and do an exercise with some of the cool people that are coming to DoorGrowLive. Cause I really think if you're not experiencing growth and you're not having the success that you want, you're not getting the results that you want in business and life, then it's pretty simple. It's just that your priorities are out of alignment with you getting the results that you want. And you may have all the right priorities. They're just in the wrong order. And so you're prioritizing something over the thing that if you prioritize would give you the results that you actually want in your life.
[00:02:20] And so I was thinking about this question and I threw it out to Sarah while she's getting ready this morning. And I said, "what are people prioritizing over growth?" Because the people that come into our program, the work with us, they get great results. They are different. They're prioritizing growth over certain other things.
[00:02:39] And so people that don't

Maintenance is often the most challenging area in a property management business. What if you could automate your maintenance workflow with an in-house, expert AI maintenance coordinator?
In this episode of the #DoorGrowShow, property management growth expert Jason Hull sits down with David from Vendoroo (formally Tulu) to talk about AI maintenance coordination and how it could revolutionize the property management industry.
You’ll Learn [05:25] The AI Revolution
[10:51] What can AI Maintenance Coordination Do?
[20:58] How Vendoroo Handles Work Orders
[27:56] Why You Should Have in-House Maintenance
[37:30] Where do Humans Step in?
[41:37] Handling Worst-Case Scenarios
Tweetables “Property management is a very human business. It's a very relationship-driven business.”
“Is it scalable? Is it burning you out? Is it pulling you away from other duties that you need to be? Are you spreading yourself too thin? Great questions to ask if you have growth objectives.”
“Residents don't want to talk to a computer. They want to feel that they have a connection to their property manager.”
“The first offense creates a little crack between the relationship. The second one, you're losing trust with your owner.”
Resources DoorGrow and Scale Mastermind
DoorGrow Academy
DoorGrow on YouTube
DoorGrowClub
DoorGrowLive
TalkRoute Referral Link
Transcript [00:00:00] David: Even people who had in house maintenance coordinators or VAs, good ones, always still feel that they needed to second check all the work. And now when they're seeing the justification and they're seeing the education behind it, they get this sense of like, I can let go. You know why? Because this system is doing maintenance exactly the way that I'm asking it to do maintenance. And they feel that now they're actually back in control. 
[00:00:24] Jason: Welcome DoorGrow Property Managers to the DoorGrow Show. If you are a property management entrepreneur that wants to add doors, make a difference, increase revenue, help others, impact lives, and you are interested in growing in business and life, and you are open to doing things a bit differently, then you are a DoorGrow property manager. DoorGrow property managers love the opportunities, daily variety, unique challenges, and freedom that property management brings. Many in real estate think you're crazy for doing it. You think they're crazy for not, because you realize that property management is the ultimate high, trust gateway to real estate deals, relationships, and residual income.
[00:01:05] At DoorGrow, we are on a mission to transform property management business owners and their businesses. We want to transform the industry, eliminate the BS, build awareness, change perception, expand the market, and help the best property management entrepreneurs win. I'm your host, property management growth expert, Jason Hull, the founder and CEO of DoorGrow.
[00:01:25] And now let's get into the show. All right. So today I'm hanging out with David Normand and Reza Keshavarzi. Did I say your last name right? 
[00:01:36] David: We always say it sounds like the great sauce that you would put on a steak. Keshavari. So delicious.
[00:01:41] Jason: All right. 
[00:01:41] David: Yes. Cool. 
[00:01:43] Jason: So David and Reza are from a company called Tulu, which we'll be getting into, which I think are probably revolutionizing maintenance related to AI and our topic today, we're going to be talking about AI and maintenance coordination, maybe getting into some of the current maintenance challenges, what AI could help with, what should be automated, what shouldn't be automated because I think that's a very important thing to cover and how to turn maintenance into a profit center. Before we get into that, why don't we get into some background? So David, why don't you give us the journey? How did you two get into this? How did you event like, how did you start your journey in the property managemen

As a property manager, you are likely always looking for better ways to connect with real estate agents and investors to get more deals. 
In today’s episode of the #DoorGrowShow, property management growth expert, Jason Hull sits down with DoorGrow client Galo Naranjo to talk about DoorGrow’s ROI Calculator tool and how it helps you talk to investors and agents.
You’ll Learn [06:46] What is the ROI Calculator?
[14:11] The power of being able to see the outcome
[25:35] How does this benefit realtors?
[30:31] Benefits to using this tool
[35:44] Other ways to use the calculator for growth
Tweetables “Sales take place at the speed of trust.”
“People only can trust you if they know that you have their best interests at heart.”
“You should be an advisor to investors. This is really where you set yourself head and shoulders above the competition.”
“If you want to target investors, go where investors hang out.” 
Resources DoorGrow and Scale Mastermind
DoorGrow Academy
DoorGrow on YouTube
DoorGrowClub
DoorGrowLive
TalkRoute Referral Link
Transcript [00:00:00] Galo: I think paying for the calculator, I get 10x the rate of return on what I'm paying monthly to use the calculator. It's a no brainer for me to use it because 10 minutes of my time is worth however many deals I'm getting out of it. So it's great. 
[00:00:16] Jason: All right. Welcome DoorGrow Property Managers to the DoorGrow Show. If you are a property management entrepreneur that wants to add doors, make a difference, increase revenue, help others, impact lives, and you are interested in growing in business and life, and you are open to doing things a bit differently, then you are a DoorGrow property manager.
[00:00:36] DoorGrow property managers love the opportunities, daily variety, unique challenges, and freedom that property management brings. Many in real estate think you're crazy for doing it. You think they're crazy for not, because you realize that property management is the ultimate, high trust gateway to real estate deals, relationships, and residual income.
[00:00:54] At DoorGrow, we are on a mission to transform property management business owners and their businesses. We want to transform the industry, eliminate the BS, build awareness, change perception, expand the market, and help the best property management entrepreneurs win. I'm your host, property management growth expert, Jason Hull, the founder and CEO of DoorGrow.
[00:01:12] Now let's get into the show. 
[00:01:15] And today I'm hanging out with one of our clients, Galo Naranjo. Did I say your last name? Right? 
[00:01:21] You got it right. 
[00:01:22] All right. Awesome. And what's the name of your property management business? 
[00:01:25] Galo: A property management business is Assurance Property Management. We're here in Columbia, South Carolina.
[00:01:30] Jason: So Galo appreciate you coming on the show. So you're doing some really cool things with the ROI calculator that we've built out for clients. And we wanted to showcase that. But before we get into that, why don't you give everyone a little bit of background? How did you get into real estate property management?
[00:01:48] How did all this start for you? 
[00:01:50] Galo: Absolutely. So I was in the military. Actually, I just retired about four years ago And as I was in the process of retiring from the military, my background is in finance. I was a finance office, so I have a great affinity for numbers. I like numbers I managed large budgets when I was a resource manager in the army as an officer. And I had one of the folks that was my neighbor, who was a major guard.
[00:02:11] We used to ride almost 45 minutes to work. And he was in the process of moving to Tennessee. And he was like, " I think I really want to rent my property. Do you think you can help me out? Just, keeping an eye on it, and I give you a hundred dollars a month?" And I said, "sure, that doesn't seem like a bad

As a property management entrepreneur, you know how stressful day-to-day work and life can get. Over the years, we’ve noticed that property managers often neglect their own health until they burn out…
In today’s episode, property management growth experts Jason and Sarah Hull chat about the importance of taking breaks and relaxing periodically as a property management business owner.
You’ll Learn [01:36] You’re stressed out! Now what?
[07:44] If you’re burnt out, you aren’t effective
[15:32] Why you need to take a vacation ASAP
[17:37] Take a break… or else
Tweetables “Just because you're working more or working harder does not mean you're productive or you're effective.”
“The thing that will give you more productivity is to stop and take a break.”
“Cars have both the gas and the brake. You need to realize that in your business, there's a time for gas and there's a time for the brake.”
“If a vacation seems crazy to you, schedule one.”
Resources DoorGrow and Scale Mastermind
DoorGrow Academy
DoorGrow on YouTube
DoorGrowClub
DoorGrowLive
TalkRoute Referral Link
Transcript [00:00:00] Sarah: If a vacation seems crazy to you, schedule one. That's exactly when you need one. When you go, "I just don't think there's any chance that I could be taken away from the business. Like everything is on me and there's no possible way that I can do it."
[00:00:15] That is exactly when you need to do it.
[00:00:18] Do it. Book it. You have to. Otherwise this is your life forever. 
[00:00:23] Jason: Welcome DoorGrow property managers to the DoorGrow Show. If you are a property management entrepreneur that wants to add doors, make a difference, increase revenue, help others, impact lives, and you are interested in growing in business and life, and you are open to doing things a bit differently, then you are a DoorGrow property manager. DoorGrow property managers love the opportunities, daily variety, unique challenges, and freedom that property management brings. Many in real estate think you're crazy for doing it. You think they're crazy for not because you realize that property management is the ultimate high trust gateway to real estate deals, relationships, and residual income.
[00:01:04] At DoorGrow, we are on a mission to transform property management business owners and their businesses. We want to transform the industry, eliminate the BS, build awareness, change perception, and expand the market and help the best property management entrepreneurs win. We're your hosts, property management growth experts, Jason and Sarah Hull, the owners of DoorGrow.
[00:01:25] And now let's get into the show. All right. So today's topic Is what? 
[00:01:30] Sarah: Relaxation. 
[00:01:31] Jason: Relaxation.
[00:01:33] Sarah: Yay. You know that thing that you guys never do? 
[00:01:36] Jason: So, property management can be a little bit stressful. I've talked to thousands of property managers and this is a common theme. It can be a bit stressful.
[00:01:44] And I can't tell you how many I've talked to that said they haven't taken a vacation in like years. They're not taking breaks. They're not taking time for themselves, like things like this. And so I think it's important to recognize that just because you're working more or working harder does not mean you're productive or you're effective.
[00:02:05] And so it's important to make sure that you are taking breaks. So I think I shared on an episode recently at a client that I was coaching. And we had him do a time study, which is one of our tools we use to help clients figure out stuff. And he realized it was taking him like an hour to do things after three o'clock that took him 10 minutes to do in the morning.
[00:02:26] And so that's a clue to take. a break that we need to take breaks. Yesterday I was working on some tasks and I was getting a lot of stuff done, but then I eventually hit a wall where I was trying to work on something and it j

Property management business owner, do you have an assistant? We’ve talked before about how important it is to build a team around you and get support as an entrepreneur.
In today’s episode of the #DoorGrowShow, property management growth experts, Jason and Sarah Hull discuss why property management entrepreneurs need to hire an assistant for themselves.
You’ll Learn [01:14] The Most Important Hire in Your PM Business
[02:41] How to Get a Really Good Assistant
[04:57] Two Types of Team Members
[06:42] When Should I Get an Assistant?
[08:17] Benefits of Having an Assistant
Tweetables “I think the very first person that somebody should hire. is an assistant.”
“If you continue to build the team around the business, you will end up more and more miserable instead of helping yourself more and more, which actually makes you a lot more money.”
“Nobody's good at being two or three different types of people.”
“I've seen business owners have team members that they've gotten assistants for and they don't have an assistant for themselves.”
Resources DoorGrow and Scale Mastermind
DoorGrow Academy
DoorGrow on YouTube
DoorGrowClub
DoorGrowLive
TalkRoute Referral Link
Transcript [00:00:00] Jason: I've seen business owners have team members that they've gotten assistants for and they don't have an assistant for themselves.
[00:00:07] That always just drives me crazy because it's so obvious that there's a problem there. 
[00:00:13] Jason: Welcome DoorGrow property managers to the DoorGrow show. If you are a property management entrepreneur that wants to add doors, make a difference, increase revenue, help others, impact lives, and you're interested in growing in business and life, and you're open to doing things a bit differently then you are a DoorGrow property manager. DoorGrow property managers, love the opportunities, daily variety, unique challenges, and freedom that property management brings.
[00:00:40] Many in real estate think you're crazy for doing it. You think they're crazy for not because you realize that property management is the ultimate, high trust gateway to real estate deals, relationships, and residual income. At DoorGrow, we are on a mission to transform property management business owners and their businesses. We want to transform the industry, eliminate the BS, build awareness, change perception, expand the market, and help the best property management entrepreneurs win. We're your hosts, property management growth experts, Jason and Sarah Hull. And let's get into the show. All right. 
[00:01:13] So today we're going to be talking about assistants, right?
[00:01:16] Sarah: Yes. Why don't you have help yet? Okay. 
[00:01:20] Jason: So one of the challenges that we've noticed with our clients and with other property managers is that a lot of times they don't have an assistant for themselves. And so they'll have some team members even, but they won't have an assistant that supports them.
[00:01:36] And I think this is a common trap entrepreneurs fall into. I think the very first person that somebody should hire. is an assistant. You start getting yourself some help instead of just helping the business. And if you continue to build the team around the business, you will end up more and more miserable instead of helping yourself more and more, which actually makes you a lot more money.
[00:01:58] That's like everything in a nutshell. 
[00:02:00] Sarah: There you go. We're done. There we go. We can wrap up. Have a great day. So get an assistant. 
[00:02:03] Jason: Goodbye. Alright. 
[00:02:04] Sarah: Madi will edit this one and she'll be like, "oh wow, that was so fast." 
[00:02:07] Jason: "Wow, that was the shortest one ever." Kidding! So let's talk about this. I have an assistant.
[00:02:12] Giselle's sort of your assistant. I think. Somewhat. Operationally? No, you don't think so? Okay. All right. 
[00:02:18] Sarah: She's really good at really anything because

Are you a property manager? Do you hire property managers? Can you answer the question: what is a property manager, and what do they do?
In today’s episode, property management growth experts Jason and Sarah Hull discuss what a property manager is and what they should be doing in a property management business.
You’ll Learn [01:14] Million-dollar question: What does a property manager do?
[06:25] Siloing information to protect your business
[10:26] Hiring specialists instead of people who can “do it all”
[12:20] What should a property manager's role be?
[16:31] Property managers as client success experts
Tweetables “There's a lot of confusion as to the definition of a property manager in the property management industry.”
“When your company grows, what we're going to hopefully have you do is shift into specialists, so that you won't have a property manager that just does everything.”
“Effectively cloning yourself or duplicating yourself in the business usually means getting 10 people, not one.”
“It's not hard to be exceptional in property management.”
Resources DoorGrow and Scale Mastermind
DoorGrow Academy
DoorGrow on YouTube
DoorGrowClub
DoorGrowLive
TalkRoute Referral Link
Transcript [00:00:00] Jason: Business owners, we need to stop trying to find people that can do everything. We need to find people that are really good specialists. 
[00:00:08] Welcome DoorGrow property managers to the DoorGrow show. If you are a property management entrepreneur that wants to add doors, make a difference, increase revenue, help others, impact lives. And you are interested in growing in business and life. And you're open to doing things a bit differently, then you are a DoorGrow property manager.
[00:00:28] DoorGrow Property Managers love the opportunities, daily variety, unique challenges, and freedom that property management brings. Many in real estate think you're crazy for doing it. You think they're crazy for not because you realize that property management is the ultimate high trust gateway to real estate deals, relationships, and residual income. At DoorGrow, we are on a mission to transform property management business owners and their businesses.
[00:00:56] We want to transform the industry, eliminate the B. S. build awareness, change perception, expand the market and help the best property management entrepreneurs win. We're your hosts, property management, growth experts, Jason and Sarah Hull, the owners of DoorGrow. Now let's get into the show. 
[00:01:13] All right. So one of the things that's come up, we just did a DoorGrow boardroom event.
[00:01:18] And one of our clients that was there was like, "I need to hire a property manager." And we're like, "okay." And what we noticed in talking there and going deeper and digging in deeper is that there's a lot of confusion as to the definition of a property manager in the property management industry.
[00:01:37] Sarah: Yeah, it's like a catch all. 
[00:01:39] Jason: So the challenge is it can mean just about anything. 
[00:01:42] Sarah: Yeah. The definition of property manager is: "do anything and everything that the company needs." 
[00:01:49] Jason: And so I've noticed this for a while. we've had a lot of clients and they'll say, "Oh, I need another property manager," or "I need to hire a property manager."
[00:01:56] "I need to get a property manager." And it always means something different. So like some people think a property manager does everything, and this is the portfolio style property manager. They're like, "they need to go get business." And so they're a BDM, they need to handle and do some of the bookkeeping accounting stuff.
[00:02:17] They need to do maintenance coordination. They need to do the leasing. So they're trying to find somebody that's basically an entrepreneur. They can do everything that's probably going to run away and steal half their business. Right. Which happens. It's happened quite a bit.