42 min
038 Clive Grinyer: Why we need to redesign the way we think The Courageous Leaders Club
-
- Entrepreneurship
In this week’s episode I speak to Clive Grinyer, Head of Service Design at the Royal College of Art.Tune in now to hear us chat about the value of digital product design and design’s value in leading customer experience.Clive also shares his thoughts about why we all need to have a role in design and why fundamentally, leadership is about knowing you're probablywrong!Key takeaways include:● The importance of service design● Why we all need to play a role in design● The power of non hierarchic...
In this week’s episode I speak to Clive Grinyer, Head of Service Design at the Royal College of Art.Tune in now to hear us chat about the value of digital product design and design’s value in leading customer experience.Clive also shares his thoughts about why we all need to have a role in design and why fundamentally, leadership is about knowing you're probablywrong!Key takeaways include:● The importance of service design● Why we all need to play a role in design● The power of non hierarchic...
42 min