#142- Both Sides of the Coin - Neil Gerrard Dental Leaders Podcast

Neil Gerrard got an early start in dentistry, helping out at his dad’s lab, where he first started making models aged just 13.
 
But after spending some time as a clinical dental technician, Neil enrolled in dental school to scratch his itch to work more closely with patients and see the fruits of his labour pay off first-hand.
 
And dentistry is still very much a family affair for Neil. He now practices alongside his wife and brother, who continues their dad’s CDT legacy.
 
Neil chats about how it all started, the origins of his hard work ethic and gives his perspective on technical and clinical dentistry drawn from his years of unique experience in both disciplines.
 
Enjoy!
In This Episode 02.55 - Backstory and work ethic
12.39 - Switching to clinical
24.50 - Business culture and structure
31.57 - Team training and motivation
42.53 - Neil’s patients
52.55 - Clinical-technical tension and tech
01.05.50 - Guarantees
01.13.41 - Surprise and delight
01.19.21 - Black box thinking
01.26.47 - On employees and associates
01.39.54 - Charm Vs clinical skills
01.44.37 - Fantasy dinner party
01.47.39 - Last days and legacy
About Neil Gerrard Neil Gerrard is a former clinical dental technician turned dentist and one of only a handful of UK dentists to hold British Academy of Cosmetic Dentistry (BACD) accreditation, for whom he is also an examiner.
 
Neil is the author of There is No Perfect Dentist—a consumer guide to choosing dental professionals.