346. Insights: Jobs to be Done - The future of product design Fintech Insider Podcast by 11:FS

On this episode of Fintech Insider Insights, Ryan Garner is joined by some expert guests to talk about all things Jobs to be Done. Our great guests include:



David Brear, 11:FS CEO & Former Mettle CEO

Alan Klement, JTBD expert and pioneer

Justin Geaney, CPO at Virtual Bank by Standard Chartered

Peter Collingridge, Director / Global Head, Entrepreneurs in Residence



On this insights episode we take a detailed look at JTBD, including:



What JTBD actually is - a lawnmover analogy

How impactful it can be when designing digital propositions

Why it's the key to making your product an integral part of your customer's life

How it can help to create powerful end to end customer journeys

Why JTBD is the future of product design





Fintech Insider by 11:FS is a podcast dedicated to all things fintech, banking, technology and financial services. Hosted by a rotation of 11:FS experts including David Brear, Simon Taylor, Jason Bates, Leda Glyptis and Sarah Kocianski and joined by a range of brilliant guests, we cover the latest global news, bring you interviews from industry experts or take a deep dive in subject matters such as APIs, AI or digital banking.


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Follow us on Twitter: www.twitter.com/fintechinsiders where you can ask the hosts questions, alternatively email podcasts@11fs.com!
Special Guests: Alan Klement, David M. Brear, Justin Geaney, and Peter Collingridge.


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