#372 How GP Practices Can Grow, Innovate & Truly Serve Patients With Nabeel Arshad

In this episode of The Business of Healthcare, Tara sits down with GP partner and entrepreneur Nabeel Arshad to explore what it really means to run a modern general practice like a business.

From growing a patient list from 10,000 to 20,000 in under five years, to transforming patient access through tech and communication, Nabeel shares practical, honest insights into what works, and what doesn't.

They discuss:

• Why GP practices must think like businesses (without losing patient care)
• How listening to patients drives meaningful growth
• The role of innovation, tech, and social media in modern general practice
• Lessons learned from investing £300k into marketing and systems
• Why not all patient demands should be met, and the importance of education
• Navigating stakeholder priorities, including the ICB When to persist with an idea vs when to walk away

Plus, a candid look at the realities of change, team resistance, failed experiments, and the mindset needed to keep improving.

This episode is packed with actionable ideas for anyone looking to grow, innovate, and future-proof their practice.

Get in touch with Nabeel Arshad via LinkedIn here.