300 episodes

An ongoing series of interviews where I, Adrian Swinscoe, interview leading entrepreneurs, leaders and thought leaders about how to deliver stand out customer experience and service.


Essentially, I'm looking for practical clues that will help you build a business that both customers and employees love.


Topics covered in the interviews include customer service, experience and engagement, employee experience and engagement, technology, adaptable and responsive organizations, high-performing teams and all such related issues.


Note: This podcast series was originally known as the RARE Business podcast but rebranded in late 2019 on the back of the publication of my latest book: Punk CX.

Punk CX with Adrian Swinscoe Adrian Swinscoe

    • Management

An ongoing series of interviews where I, Adrian Swinscoe, interview leading entrepreneurs, leaders and thought leaders about how to deliver stand out customer experience and service.


Essentially, I'm looking for practical clues that will help you build a business that both customers and employees love.


Topics covered in the interviews include customer service, experience and engagement, employee experience and engagement, technology, adaptable and responsive organizations, high-performing teams and all such related issues.


Note: This podcast series was originally known as the RARE Business podcast but rebranded in late 2019 on the back of the publication of my latest book: Punk CX.

Customer Reviews

ontangent ,

Learning from leaders

Hi Adrian, Just found your podcast and enjoyed a couple of episodes so far, its nice to hear how authors and company leaders are applying business theory into their practice.

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