55 min

Better Help Desk Habits with Mark Copeman, Founder of WiseCurve The RocketMSP Podcast

    • Technology

Learn about the decision making process behind Mark Copeman's success and how he developed a customer-focused help desk by asking one simple question after each interaction.

Mark is the founder of Wisecurve, which brings together a number of his ventures including TechTestimonials.com – the only video / written testimonial service dedicated to the tech industry. He is the author of the books, MSP Secrets Revealed and Helpdesk Habits, as well as being the creator of the online customer service video program, helpdeskhabits.com.

He is a regular conference speaker on the subject of customer service and the power of habits.

Mark is also a video presenter and conference host in between consulting for IT businesses, where he focuses on creating content, sales and marketing.

Outside of the IT world, he owns an online fitness program, with his fitness instructor with 1,200+ members.

Full details here: https://markcopeman.com/biography/

Mark's services and programs: https://wisecurve.co.uk
Mark's customer service program for MSPs: https://helpdeskhabits.com
Mark's Linkedin: https://www.linkedin.com/in/markcopeman/


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This episode is sponsored by
· Anchor: The easiest way to make a podcast. https://anchor.fm/app

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Send in a voice message: https://anchor.fm/rocketmsp/message
Support this podcast: https://anchor.fm/rocketmsp/support

Learn about the decision making process behind Mark Copeman's success and how he developed a customer-focused help desk by asking one simple question after each interaction.

Mark is the founder of Wisecurve, which brings together a number of his ventures including TechTestimonials.com – the only video / written testimonial service dedicated to the tech industry. He is the author of the books, MSP Secrets Revealed and Helpdesk Habits, as well as being the creator of the online customer service video program, helpdeskhabits.com.

He is a regular conference speaker on the subject of customer service and the power of habits.

Mark is also a video presenter and conference host in between consulting for IT businesses, where he focuses on creating content, sales and marketing.

Outside of the IT world, he owns an online fitness program, with his fitness instructor with 1,200+ members.

Full details here: https://markcopeman.com/biography/

Mark's services and programs: https://wisecurve.co.uk
Mark's customer service program for MSPs: https://helpdeskhabits.com
Mark's Linkedin: https://www.linkedin.com/in/markcopeman/


---

This episode is sponsored by
· Anchor: The easiest way to make a podcast. https://anchor.fm/app

---

Send in a voice message: https://anchor.fm/rocketmsp/message
Support this podcast: https://anchor.fm/rocketmsp/support

55 min

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