58 episodes

Welcome to our Recruiting in Hospitality podcast, a brand new series from Caterer.com. Each episode, we’ll be addressing the most pressing issues in hospitality recruitment, retention and development.

Caterer.com Recruiting in Hospitality Podcast Caterer.com

    • Business
    • 5.0 • 4 Ratings

Welcome to our Recruiting in Hospitality podcast, a brand new series from Caterer.com. Each episode, we’ll be addressing the most pressing issues in hospitality recruitment, retention and development.

    Could Only a Pavement Away members be the solution to the current skills shortages in the hospitality industry?

    Could Only a Pavement Away members be the solution to the current skills shortages in the hospitality industry?

    As the hospitality industry continues the process of rebuilding, focus is heavily on the workforce and rebuilding teams, but businesses are struggling to find the right candidates with the right skills. - Could ex-offenders help to fill the skills shortage gaps? Are hospitality employers willing to give them a second chance?


    In this edition of Recruiting in Hospitality, Lancelot Narayan speaks to Joshua Jarvis, owner of Wing Shack and Greg Mangham, the Founder of Only a Pavement Away about this talent pipeline and explores whether hospitality employers may have overlooked a potentially rich source of talent!


    Continue the conversation on our social media channels @catererdotcom (LinkedIn, Twitter, Facebook and Instagram or watch the interview on your YouTube channel @hospitalityjobs

    • 20 min
    Only a Pavement Away Ambassador – featuring: Tom Aikens

    Only a Pavement Away Ambassador – featuring: Tom Aikens

    “There has been a 55% increase in in homelessness in the past five years, with over 10,000 people sleeping rough in London alone in 2020. Only a Pavement Away is a charity founded by representatives from the hospitality industry who believe that everybody deserves the chance to find and forge a career. Michelin-starred chef, Tom Aikens has become an Ambassador for the charity, not just by raising awareness but also by getting deeply involved in OAPA’s Life Skills Hub.


    In the latest episode of Recruiting in Hospitality, Lancelot Narayan spoke to Tom about his work with OAPA, including their exciting new cookbook, the upcoming Cook & Dine event as well as how Only a Pavement Away can be a valuable resource for new talent in the industry.


    Find out more about Only a Pavement Away: https://onlyapavementaway.co.uk/


    Watch and download more Caterer.com podcasts: https://www.caterer.com/recruiter-advice/podcasts

    • 21 min
    Hospitality skills planning

    Hospitality skills planning

    In this edition of Recruiting in Hospitality, Lancelot Narayan is joined by L&D Specialist and host of &Happiness podcast, Klaudia Mitura, Director of Zest for Life, Sally Prescott and Head of L&D at D&D London, Adam Harwood as they discuss the immediate challenges employers are facing post-covid.


    What gaps have appeared in the fallout? Are employers having to adjust hiring policies? What are the new skills required for a hybrid workplace? With many hurdles to jump, what does hospitality have to do to rebuild a strong workforce and how important is it that this is addressed now?


    Follow us on Twitter @catererdotcom


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    LinkedIn https://www.linkedin.com/company/catererdotcom

    • 41 min
    How to show solidarity to the hospitality sector and get behind #NOMORENOSHOWS

    How to show solidarity to the hospitality sector and get behind #NOMORENOSHOWS

    As the hospitality sector begins to re-open, bosses are warning that further no-shows could prove to be just as crippling as the pandemic itself.


    In this edition of Recruiting in Hospitality, Lancelot Narayan talks to Abi Dunn from Sixty-Eight People, one of the team behind the #nomorenoshows campaign to remind us that unfulfilled restaurant and pub reservations can cost the industry billions in lost revenue.


    The refresher campaign went live on Friday 9th April, with hospitality leaders, operators and employees from all around Greater Manchester asked to post the #NOMORENOSHOWS tile on their socials and calling on their own network of customers, family & friends to do their bit.


    Find more resources for hospitality leaders and those that work in the sector on www.caterer.com

    • 10 min
    Hospitality in Scotland after lockdown and The CiS Excellence Awards

    Hospitality in Scotland after lockdown and The CiS Excellence Awards

    Shortlists for the CiS Excellence Awards have been published and Caterer.com is once again proud to partner with CateringScotland to celebrate the very best of Scottish hospitality.


    We spoke to Alex Buchanan from CateringScotland to find out how the Awards for Excellence came about, how the Covid pandemic affected the awards, the addition of three new categories as well as a discussion about the recovery of hospitality in Scotland.

    • 32 min
    Leader or mentor – is there a difference and how can hospitality managers develop the necessary skills?

    Leader or mentor – is there a difference and how can hospitality managers develop the necessary skills?

    Caterer.com speaks to Robert Richardson, General Manager at the Cave Hotel & Resort and Rachael Stevens, Guest Services Manager at South Lodge and Chair of Institute of Hospitality, Sussex.


    ‘Covid-19 continues to affect the hospitality industry, with redundancies across all sector, forcing many hospitality people to take jobs below their previous roles out of necessity. It is a privilege to welcome them into our teams and learn from the knowledge and experience they bring’. (Robert Richardson)


    'It’s our responsibility as managers within hospitality to coach and mentor our teams and support them. Part of that is being strong, positive and optimistic because that filters through to our teams and affects how they respond to situations.' (Rachael Stevens)


    Is ‘mentor’ part of the job description though? Are the extra pressures of managing employee mental health and wellbeing affecting leaders and managers and how can hospitality ensure that our people stay strong and resilient?


    Caterer.com speaks to Robert Richardson and Rachael Stevens talk leadership, mentoring and team management.

    • 24 min

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