This is a podcast about what it takes to create new ideas in an old industry. Hear the stories and ambitions from the team at FWD, one of the most successful insurance groups in Asia. Each episode digs deep, unpacking new themes and innovative ways of working. Find out how the brand are fulfilling their vision and changing insurance for the better. Episodes dropped bi-monthly.
We'll be back soon!
We're taking a small break for the summer but stay tuned and we'll bring you more inspiring stories, great guests and powerful conversations. In the meantime, head to www.fwd.com for the latest news. Thanks to all our subscribers and listeners!
Creating more clarity for customers
In episode 11, FWD’s Gavin Lai discusses the impact of using words and design to create a more straight forward insurance experience.
A new way to bring insurance products to life
Leon Dorai launches season two which focuses on FWD’s most innovative and customer-led projects. Episode 10 features Leon’s story-telling expertise and how this can help not only explain insurance but bring it to life in a whole new way.
Changing how to work in insurance
In episode 9, Lee Murphy wraps series one with a range of talking points from interview techniques and leadership to a new kind of employee experience (including using AI and digital tech).
The power of digitisation and ecommerce in insurance
We hear from FWD’s David Broom in episode 8 and how FWD is building out their e-commerce businesses - from direct to consumer to an ecosystem of powerful partner relationships.
How to use IT to solve real-life customer problems
In episode 7, FWD’s Sandeep Pandey discusses FWD’s powerful cloud-first strategy, and the ways in which this is benefitting both customers and business.