78 episodes

CII Radio from the Chartered Insurance Institute.

CII Radi‪o‬ Chartered Insurance Institute

    • Business
    • 4.8 • 8 Ratings

CII Radio from the Chartered Insurance Institute.

    Closing the customer expectation gap

    Closing the customer expectation gap

    In this episode of the podcast, we are discussing closing the customer expectation gap and actions insurers can take to improve customer understanding of policy coverage.

    We are joined by James Daley, Managing Director at Fairer Finance, and Melissa Collett, Professional Standards Director of the CII.

    To find out more about this podcast and for useful links go to thejournal.cii.co.uk/podcasts.

    • 16 min
    Remote Invigilation or a physical exam sitting: which is the best option for me?

    Remote Invigilation or a physical exam sitting: which is the best option for me?

    In this episode of the podcast, we are discussing the differences between remote invigilation and physical sittings of exams.

    We are joined by Taron Josen, Assistant Financial Planner at Saunderson House, and Gill White, Chief Customer Officer at the CII.

    To find out more about this podcast and for useful links go to thejournal.cii.co.uk/podcasts

    • 15 min
    Actions to take to increase trust in the insurance profession

    Actions to take to increase trust in the insurance profession

    In this episode of the podcast, we are discussing actions insurers can take to increase trust in the insurance profession.

    We are joined by Roger Flaxman, Executive Chairman of Flaxmans and winner of the 2020 Building Public Trust - Consumer Champion Award, and Melissa Collett, Professional Standards director at the CII.

    To find out more about this podcast and for useful links go to thejournal.cii.co.uk/podcasts

    • 32 min
    Reskilling CII Radio Mixdown

    Reskilling CII Radio Mixdown

    In this episode of the podcast, we are talking about reskilling for a career in the financial planning and insurance professions.
    We are joined by Sarah Lord, President of the Personal Finance Society, and Steve Jenkins, Development Director at the CII.

    To find out more about this podcast and for useful links go to thejournal.cii.co.uk/podcasts

    • 21 min
    Time To Talk - supporting colleagues with their mental health

    Time To Talk - supporting colleagues with their mental health

    In this episode of the podcast we are talking about supporting colleagues with their mental health. We are joined by Julie Page, President of the Chartered Insurance Institute, and Keith Richards, chief executive of the Personal Finance Society.

    To find out more about this podcast and for useful links go to thejournal.cii.co.uk/podcasts

    • 20 min
    The impact of Brexit on the Insurance and Financial Planning profession

    The impact of Brexit on the Insurance and Financial Planning profession

    In this episode of the podcast we are talking about how the Brexit agreement has impacted the insurance and financial planning profession and how the new rules will impact insurers and financial planners.
    We are joined by Steve White, CEO of BIBA, the British Insurance Brokers’ Association, and Shayne Halfpenny-Ray, Policy and Public Affairs Adviser at the CII.
    To find out more about this podcast and for useful links go to thejournal.cii.co.uk/podcasts

    • 20 min

Customer Reviews

4.8 out of 5
8 Ratings

8 Ratings

Pengranger ,

Excellent

An excellent resource for anyone working in insurance.

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