Confessions of a Cleaning Business Owner

Domestic Cleaning Business Network

How to run a cleaning business, secrets of the cleaning industry and what really goes on behind the scenes. Louise and Diane chat about hot topics, they share their experiences of learning to clean and navigate the highs and lows of running a cleaning business.

  1. 2 DAYS AGO

    Can you start a cleaning business without doing any cleaning?

    Keywords cleaning business, entrepreneurship, business strategy, cash flow, team management Summary The conversation explores the feasibility of starting a cleaning business without engaging in any cleaning tasks. It discusses the necessary conditions, including financial considerations and the importance of having a reliable team to manage operations. Takeaways It is possible to start a cleaning business without cleaning. The dream is to manage rather than perform cleaning tasks. A significant cash buffer is essential for this model. Earnings will primarily come from the team, not the owner. Starting a business requires a different mindset. Managing a team effectively is crucial for success. Financial planning is key to sustaining the business. Entrepreneurship involves navigating various challenges. Understanding the market is important for growth. Building a reliable team can lead to business success. Titles The Dream of a Hands-Off Cleaning Business Navigating the Cleaning Business Landscape Sound bites "Is it possible to start a cleaning business and not do any cleaning?" "This is the dream a cleaning business is not doing any of the cleaning yourself." "You would need to have a significant cash buffer." Chapters 00:00 The Dream of a Non-Cleaning Business Owner 00:52 Skills Required for Success

    22 min

  2. 29 OCT

    Cash in hand cleaning

    The cleaning industry is bigger—and more complicated—than most people realise. In this episode, we pull back the curtain on the grey economy, exploring the realities of cash-in-hand work, exploitation, and the challenges facing both cleaners and cleaning businesses. Join us as we discuss: The true scale of the grey economy in domestic cleaning Why cash-in-hand work puts cleaners at risk of exploitation and underpayment How VAT and minimum wage laws impact business growth and cleaner livelihoods The dangers of neglecting insurance and proper employment practices Cultural attitudes towards cleaning services—and why they matter What the UK can learn from European countries fighting the grey economy The legalities of cash payments and the importance of documentation How potential VAT changes could reshape the future of the industry Key takeaways: The grey economy in cleaning is widespread and difficult to track Cash-in-hand work, while common, leaves cleaners vulnerable Undercharging is harming both individual cleaners and the industry as a whole Insurance and proper training are crucial but often overlooked VAT thresholds can make or break cleaning businesses London’s cleaning market has unique challenges and opportunities Cultural perceptions continue to impact the status and treatment of cleaners Chapters: 00:00 Understanding the Grey Economy in Cleaning 10:05 Exploring Solutions to Exploitation 20:01 The Impact of VAT on the Cleaning Industry 26:40 Future of the Cleaning Industry and VAT Changes Titles to consider: The Hidden World of Cash-in-Hand Cleaners Exploitation in the Cleaning Industry Sound bites: "They could earn a good income." "It does damage our industry." "It inhibits growth." Whether you’re a business owner, a cleaner, or just curious about the realities behind the scenes, this episode offers honest insights and practical ideas for building a fairer, safer cleaning industry.

    29 min

  3. 22 OCT

    Floor Cleaning for domestic cleaners

    Keywords floor cleaning, vacuuming, mopping, carpet care, cleaning techniques, cleaning products, training, efficiency, cleaning business, maintenance Summary In this episode of Confessions of a Cleaning Business Owner, the hosts delve into the intricacies of floor cleaning, focusing on mopping and vacuuming techniques for both carpets and hard floors. They discuss the importance of choosing the right vacuum, understanding the differences between cleaning surfaces, and the significance of using appropriate cleaning products. The conversation emphasizes training staff on efficient cleaning methods and the need for flexibility in cleaning practices. The hosts share personal experiences and insights, making the discussion relatable and informative for cleaning business owners. Takeaways Choosing the right vacuum depends on the type of flooring. A good vacuum should be versatile for different surfaces. Attachments are crucial for effective cleaning. Training staff on vacuuming techniques can improve efficiency. Mopping requires different methods compared to vacuuming. Using the right cleaning products is essential for floor care. Understanding customer preferences can guide cleaning priorities. Health and safety should be considered in cleaning practices. Flexibility in cleaning methods can lead to better results. Regular training helps maintain high cleaning standards. Titles Mastering Floor Cleaning Techniques The Ultimate Guide to Vacuuming and Mopping Sound bites "I love a multi one, I've got to say." "You have to explain why they're doing it." "Bleach doesn't work with hot water." Chapters 00:00 Introduction to Floor Cleaning 02:57 Choosing the Right Vacuum 05:38 Understanding Carpet vs. Hard Floor Cleaning 08:24 The Importance of Attachments 11:16 Efficient Vacuuming Techniques 14:24 Mopping Methods and Preferences 17:20 The Role of Cleaning Products 19:52 Training and Best Practices 22:49 Final Thoughts on Floor Care

    37 min

  4. 15 OCT

    Top 10 Tik Tok cleaning tips

    Curious about the latest cleaning trends taking over TikTok? In this episode, we break down the most viral cleaning hacks—separating what’s safe and effective from what’s just risky. From lemon steam for microwaves to the dangers of mixing bleach and hot water, we reveal which DIY cleaning tips actually work and which ones could harm your health or your home. Tune in as we discuss: The science behind popular TikTok cleaning trends Why some viral hacks (like using shaving foam on carpets) do more harm than good The real risks of mixing cleaning chemicals How to spot safe, effective cleaning products Why organization “aesthetics” can sometimes compromise safety Professional advice for keeping your home clean, healthy, and hazard-free Key takeaways: Lemon steam is a safe microwave cleaner Never mix bleach with hot water Baking soda works wonders for carpets Watch out for sticky residues from shaving foam Toilet cleaning hacks can be downright dangerous Elbow grease still matters for a true clean Regular maintenance trumps risky shortcuts Boiling cloths? Not needed with modern machines Dishwasher pods belong in dishwashers—nowhere else! Whether you’re a cleaning pro or just love a good cleaning hack, this episode is packed with practical advice, myth-busting, and a few laughs along the way. Enjoy social media—but get the facts first! Chapters: 00:00 Exploring TikTok Cleaning Trends 02:09 The Dangers of Mixing Cleaning Chemicals 04:52 Effective Cleaning Techniques: Baking Soda and Beyond 08:02 The Risks of DIY Carpet Cleaning Hacks 10:23 The Truth About Toilet Cleaning Trends 13:11 The Reality of Cleaning Products 15:33 Understanding Grout and Mould Management 16:58 The Debate on Boiling Cleaning Cloths 19:42 The Aesthetics of Organized Cleaning Supplies 22:56 Dishwasher Pods: A Cleaning Hack or Hazard? 26:32 The Risks of Using Improvised Cleaning Methods 30:55 The Importance of Reliable Cleaning Information

    33 min

  5. 8 OCT

    Lets have a catch up...

    Running a cleaning business isn’t always spotless—sometimes you’re right in the thick of challenges. In this episode, we dive deep into the realities of quality control, team dynamics, and the power of effective communication. Our hosts share candid stories about navigating tough situations, taking ownership, and making changes that drive real improvement. Discover how specialized skill sets and continuous learning can transform your business, why investing in training pays off, and how embracing AI can boost efficiency. We’ll break down actionable feedback strategies, explore what it really means to get the team you deserve, and highlight the importance of planning for future growth. Whether you’re facing resistance to change or looking for ways to empower your team, this conversation is packed with insights to help you lead your cleaning business with confidence and clarity. Keywords: cleaning business, quality control, team dynamics, communication, feedback strategies, AI in business, training, business growth, challenges, efficiency

    1h 1m

  6. 1 OCT

    Handling Price objections

    Unlock the secrets to overcoming price objections and boosting your cleaning business’s sales confidence in this episode of "Confessions of a Cleaning Business." Hosts Louise Trehearn and Diane Greenwood dive deep into the art of handling price objections, sharing practical sales techniques, real-world examples, and role-play scenarios tailored to the cleaning industry. Discover how to build rapport, communicate value, and turn objections into opportunities. From understanding client budgets to reinforcing the quality and consistency of your cleaning services, Louise and Diane reveal why confidence and preparation are your best sales tools. Whether you’re a solo cleaner or leading a growing team, you’ll learn actionable strategies to strengthen client relationships, refine your pricing strategies, and convert more leads into loyal customers—without resorting to discounting or devaluing your services. Key Takeaways: Confidence is your superpower in pricing conversations Rapport-building helps ease client concerns Selling is about showcasing value, not just price Objections signal interest—embrace them! Tailor solutions by understanding client needs and budgets Consistency and reliability set you apart Effective communication turns challenges into wins Chapters: 00:00 Mastering Price Objections in Cleaning Services 02:48 Building Confidence and Rapport in Sales 05:43 Handling Common Price Objections 08:34 Understanding Value and Quality in Cleaning Services 11:27 Responding to Perceived Value and Pricing 14:01 Addressing Client Budget Concerns 16:52 The Importance of Consistency and Reliability 19:54 Navigating Discounts and Client Expectations 22:21 Final Thoughts on Sales Techniques and Client Relationships Sound bites: "It's more than just the words, isn't it?" "We have to learn to sell in our own style." "Write it down and practice."

    25 min

  7. 24 SEPT

    Mastering difficult staff conversations

    Managing people isn’t easy—especially when conversations get tough. In this episode of “Confessions of a Cleaning Business Owner,” we break down how to handle difficult staff conversations with confidence and compassion. From employee performance and attendance issues to team dynamics and even personal hygiene concerns, we share practical communication strategies you can apply immediately in your cleaning business. You’ll learn how to prepare for hard conversations, set clear boundaries and policies, and listen in a way that uncovers the real issues behind workplace challenges. We also talk about the power of community support and how masterminds can help you navigate tricky situations without feeling isolated as a business owner. If you’ve ever thought, “I’ve had all of those this week,” this one’s for you. What You’ll Learn How to start difficult conversations before problems escalate Practical frameworks for addressing performance and attendance issues Setting boundaries and policies that protect your team and business Approaching personal hygiene conversations directly and sensitively Improving team dynamics to boost morale and reduce friction Balancing empathy with business needs to drive better outcomes

    35 min

  8. 17 SEPT

    What makes a good cleaner

    Running a cleaning business doesn’t have to be chaotic. In this episode of Confessions of a Cleaning Business Owner, we break down the exact systems that save time, reduce stress, and boost profit. From standardizing your cleaning processes and training your team methodically, to using geographic scheduling and digital automation for bookings and invoicing—we cover the essentials that keep your operations flowing. We also look beyond the business to the daily habits that buy back your time: end-of-day resets, meal planning and batch cooking, and decluttering routines that keep life organized. Plus, we dive into the tech shaping the industry—how to choose the right digital tools now and why embracing AI will separate tomorrow’s leaders from the rest. Whether you’re a solo cleaner or managing a growing team, this episode gives you practical steps to work smarter, not harder. What You’ll Learn How standard operating procedures slash decision fatigue and errors A simple training cadence that raises quality and speed Geographic scheduling to cut travel time and fuel costs The best uses of digital tools for scheduling, reminders, and invoicing End-of-day resets that set tomorrow up for success Meal planning and batch cooking to free up weeknight hours Decluttering strategies that keep home and van kit streamlined When to outsource and what to outsource first Where AI fits in cleaning businesses today—and what’s next

    35 min
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4.8
out of 5
13 Ratings

About

How to run a cleaning business, secrets of the cleaning industry and what really goes on behind the scenes. Louise and Diane chat about hot topics, they share their experiences of learning to clean and navigate the highs and lows of running a cleaning business.

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