Consumer Focus is a one to one discussion between Martin Newman and industry leaders from a range of sectors, backgrounds and channels, championing what businesses, councils and technology experts should be doing to create a customer centric landscape in consumer facing businesses.Released once a fortnight, Martin Newman, Founder of the Customer First Group and customer experience expert, brings the latest of customer concerns to you in this podcast.
Autonomous vehicles will change the last mile experience forever
Today Martin Newman is joined by William Sachiti, founder and CEO of the Academy of Robotics who created Kar-go an autonomous delivery vehicle aimed at the last mile of local delivery.
Creating a brand with people, purpose, performance and product at its core
Today, Martin is joined by Simon Mottram, founder of Rapha and a true cycling fan.
Sustainability- Plan A to B
Today Martin is joined by Mike Barry, sustainability advisor and consultant.
How can consumers and brands be more sustainable with clothing?
Today Martin is joined by Maria Chenoweth, the CEO of TRAID which is a charity working to stop clothes from being thrown away and to get people choosing second-hand over new clothing.
How do businesses truly become socially responsible?
Martin is joined by Dan Morrell, the man who invented carbon offseting and who has and continues to change the world for the better by ensuring our environment is sustainable.
How shops and consumers can reduce plastic waste
Martin is joined by Adam Zainudden, a marine biologist who investigates how plastic packaging on consumer goods damages our wildlife. In this insightful conversation, Adam explains what shops can do to support the move towards a more environmentally...
Customer ReviewsSee All
A very thought provoking series. I spend a lot of time shouting at my phone as I think some of the interviewees answers are simplistic at best, but it keeps me listening!