35 episodes

Great customer service is the key to unlocking unparalleled sales growth. Customer Service Academy Radio features customer experience expert and award winning speaker Tony Johnson. Tony will share how to deliver the very best service to your customers and grow your business. Tony will interview leaders from best-in-class organizations and share his common sense approach to business success. Tony has led large and diverse teams in the restaurant, retail, and corporate spaces for decades and will share strategies and tactics that work in the real world on the front lines of service. Who's ready to IGNITE YOUR SERVICE!

Learn more today at https://www.igniteyourservice.com/comeback. You can also email me at tony@igniteyourservice.com or call/text 606-356-7447.

Customer Service Academy Tony Johnson

    • Marketing
    • 2.0 • 1 Rating

Great customer service is the key to unlocking unparalleled sales growth. Customer Service Academy Radio features customer experience expert and award winning speaker Tony Johnson. Tony will share how to deliver the very best service to your customers and grow your business. Tony will interview leaders from best-in-class organizations and share his common sense approach to business success. Tony has led large and diverse teams in the restaurant, retail, and corporate spaces for decades and will share strategies and tactics that work in the real world on the front lines of service. Who's ready to IGNITE YOUR SERVICE!

Learn more today at https://www.igniteyourservice.com/comeback. You can also email me at tony@igniteyourservice.com or call/text 606-356-7447.

    Is Your Customer Service a Horror Show?

    Is Your Customer Service a Horror Show?

    If service zombies are killing your business, these 3 strategies can save you.

    In this episode, we take a Halloween slant and talk about bringing more life to your service.

    1. Don't let your team get away with mindless service
    2. Harness your team's brain power
    3. Move beyond survival to purpose

    It's time for the great service comeback!

    • 15 min
    The Iron Mind Code Success Formula With Dr. Rich Greene

    The Iron Mind Code Success Formula With Dr. Rich Greene

    Great leadership doesn't happen in a day, but it happens day by day

    In this episode, Dr. Rich Greene discusses his Iron Mind Code Success Formula and his leadership strategies.

    1. Great customer service makes the repeat sale so much easier
    2. Everyone is a leader and must lead by example
    3. Make time for your team and show empathy
    4. Managing and prioritizing your day is key to managing stress
    5. Set proper and realistic expectations and stretch goals

    • 34 min
    A Realistic Approach to Human Resources and Internal Brand With Laura Tolhoek

    A Realistic Approach to Human Resources and Internal Brand With Laura Tolhoek

    In this episode, I welcome Laura Tolhoek into the studio to talk about Human Resources and Internal Employee Brand.

    -Great customer service is about making it easy and offering the occasional surprise and delight


    -Your internal employer brand must match who you say you are as an organization


    -Take care with your applicant experience to be sure you attract the best talent


    -Performance management is about team development and goal setting

    • 27 min
    The Power of Customer Service Week

    The Power of Customer Service Week

    Kickstart your business growth with appreciation and focus

    It's CUSTOMER SERVICE WEEK!  Let's celebrate and bring these great benefits to the organization:

    1. Build employee morale

    2. Focus on the importance of great customer service

    3. Bust down silos and inspire teamwork


    It's time for the great service comeback!

    • 14 min
    Authentic Customer Communication and Marketing With Jason Wright

    Authentic Customer Communication and Marketing With Jason Wright

    When you slow down to understand your customers, you can build greater lifetime value.

    In this episode, I speak with Jason Wright of Intentionally Inspirational about marketing, communication, leadership, and customer service.

    1. Understand the steps of your sales process
    2. Identify your ideal customer
    3. Your customer lifetime value is key - don't focus on just one interaction
    4. Use data to make decisions and don't get emotionally attached to ads that aren't working

    • 28 min
    What Is Your Customer Experience Strategy?

    What Is Your Customer Experience Strategy?

    The powerful blend of people, place, product, and process that drives success

    In this episode, I talk about the 4 Ps of customer experience strategy and how they can help your business win:  People, Place Product, and Process

    People - The "who" of your organization
    Place - "Where" you meet your customers
    Product - "What" product of service you offer
    Process - "How" you get things done and make things easy


    It's time for the great service comeback!

    • 16 min

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