62 episodes

In our CX Insider studio, we initiate conversations with leading customer experience experts from various sectors. Our network consists of professionals striving to bring change to their company and industry. Starting our podcast with a humble audience, primarily consisting of colleagues from our office, we soon found the listeners who were eager to learn about delivering excellent customer experience.

At our company ACF Technologies, disruptive innovation is the fundamental pillar of our mission. CX Insider carries a crucial role in expanding the community of creative thinkers beyond the now virtual walls of our office. We believe that we will spin the wheel of innovation by providing space to discuss novel concepts and continuously questioning the way things are done.

If you are one of the thinkers and would like to become part of our community, follow us on LinkedIn and Instagram, and subscribe to our weekly episodes.

CX Insider - Customer experience leaders sharing insights and ideas for customer service success ACF Technologies

    • Business
    • 4.9 • 14 Ratings

In our CX Insider studio, we initiate conversations with leading customer experience experts from various sectors. Our network consists of professionals striving to bring change to their company and industry. Starting our podcast with a humble audience, primarily consisting of colleagues from our office, we soon found the listeners who were eager to learn about delivering excellent customer experience.

At our company ACF Technologies, disruptive innovation is the fundamental pillar of our mission. CX Insider carries a crucial role in expanding the community of creative thinkers beyond the now virtual walls of our office. We believe that we will spin the wheel of innovation by providing space to discuss novel concepts and continuously questioning the way things are done.

If you are one of the thinkers and would like to become part of our community, follow us on LinkedIn and Instagram, and subscribe to our weekly episodes.

    How Can Traditional Banks Compete With Digital Challengers? With Bruno Pešec

    How Can Traditional Banks Compete With Digital Challengers? With Bruno Pešec

    This is not an easy question. Greg and Valentina interviewed Bruno Pešec, a business consultant, and compared the most significant obstructions traditional banks face on the journey of digitalization. Bruno talks in detail about the common causes for digital dropouts, the emphasis on psychological safety, and why traditional banks have lower customer satisfaction than their digital rivals.


    Check out Bruno’s website https://www.pesec.no/

    • 31 min
    Trailer

    Trailer

    Hello everyone, this is Valentina, the host of CX Insider. Our podcast started in 2019 to connect professionals from the CX space and share knowledge, insights and give advice on how to deliver the best customer experience. We invite researchers, academics and industry experts from retail, banking, government and healthcare to share their stories with you. So if you want to learn and join our community, hit the subscribe button and listen to our bi-weekly episodes.

    • 33 sec
    Insider View: The Future of Retail Banking | Branch Transformation 2021, RBR

    Insider View: The Future of Retail Banking | Branch Transformation 2021, RBR

    Greg and Alessia attended this year's Branch Transformation and interviewed industry experts to bring you insights from the event. Branch Transformation is the world's leading conference dedicated to branch design, customer experience and strategy-driven transformation. A high-quality speaker programme forms the core of this two-day event, packed with thought-provoking case studies from leading banks, showcasing how they are using cutting-edge technology and human-centred design to drive real customer value. We spoke to Dominic Hirsch, Managing Director at RBR, Lynne Pitwood, Head of CX at Newcastle Building Society, Duncan Cockburn, Founder and CEO at OneBanks and Martin Shires, Business Development Manager at Glory. We are hoping to see you at Branch Transformation 2022 next year!

    • 22 min
    How to Build Customer Loyalty, With Paula Thomas

    How to Build Customer Loyalty, With Paula Thomas

    Paula Thomas, a customer loyalty expert and the podcast host of Let's Talk Loyalty, talks about the dos and don'ts when building loyalty programs. We discuss the latest Bond Loyalty Report, which introduced a new metric to predict customer spending. Greg and Paula share their favourite loyalty programs implemented by famous coffee makers. 


     


    Find out more about Paula: https://letstalkloyalty.com/

    • 24 min
    How to Create an Inclusive Corporate Culture, With Stuart Anderson

    How to Create an Inclusive Corporate Culture, With Stuart Anderson

    46% of job seekers say that company culture is very important when applying for a job. Stuart Anderson, a Clientelling & Service Consultant at Selfridges, advises on how to help your employees adapt to your culture, implement a cultural change and what to do if your team is resistant to change. Is it okay to reject a candidate who is not a cultural fit? What does it mean anyway? Valentina addresses these controversial topics many people would disagree with. 


    Connect with Stuart https://www.linkedin.com/in/stuart-anderson-9888b0130/

    • 23 min
    What Makes a Great Female Leader, With Allison Hartsoe

    What Makes a Great Female Leader, With Allison Hartsoe

    Allison Hartsoe, Founder & CEO of Ambition Data, shares her experiences as a female leader in the technology industry. She talks about the difficulties and challenges she has faced as a CEO and as a woman in business. Valentina addresses burning topics like gender biases in the workplace and the pressure on women to chase their careers and focus on their families. The host of the Customer Equity Accelerator Podcast recently published her book The Age of Customer Equity: Data-Driven Strategies to Build a Sustainable Company. 


    Find out more about Allison: https://www.linkedin.com/in/allisonhartsoe/


    Read more about her latest book: https://www.amazon.co.uk/Age-Customer-Equity-Data-Driven-Sustainable/dp/1737518104/ref=sr_1_1?crid=3CN06RFAZJI1H&dchild=1&keywords=the+age+of+customer+equity&qid=1634315536&qsid=260-5733908-0796837&sr=8-1&sres=1737518104%2C0684864665%2CB07N7GRHNK%2CB00C7TB7ZE%2CB000H5U2NS%2CB082QMHW3R%2CB07TXGM2MJ%2CB07MXYK7NW%2CB07JL13H4K%2CB07WVRL2NZ%2CB07BH2VXXL&srpt=ABIS_BOOK

    • 29 min

Customer Reviews

4.9 out of 5
14 Ratings

14 Ratings

MRMG1026 ,

Very interesting and relatable

Some really interesting points in this podcast where I was able to learn and also relate.

Overall great listen.

currynchips ,

Easy listen with good points

Nice to listen to a business podcast which isn’t just going on about there product!

Some very valid points and seem a good team.

your madre chinese ,

Really helpful thoughts on CX

Thank for providing this content for free... really valuable. Work on your intro music a little.

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