14 episodes

Difrent goes audio with diaries, thought pieces, conversations with clients and friends.

difrent.co.uk

Difrent Difrent

    • Business

Difrent goes audio with diaries, thought pieces, conversations with clients and friends.

difrent.co.uk

    Interoperability and the tech debt hangover

    Interoperability and the tech debt hangover

    The interoperability conversation continues in this episode as Randal is joined by Rachel Murphy, Hassan Chaudhury, and Professor Sultan Muhmud. Listen as they discuss interoperability, renegade Trusts, and what organisations are looking for on an international level.

    02:20 Interoperability challenges within the NHS over the years

    04:40 What it looks like at a local level

    07:40 Countries with similar issues and those we could learn from

    11:15 The fundamental first step to ensure we are improving interoperability across systems

    17:20 Hassan's work in the Department for Internation Trade

    23:25 Successful innovations with interoperability



    Read Tech debt hangover: a tsunami of point solutions and interoperability challenges

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    Recorded by Difrent's CEO, Rachel Murphy, and Head of Growth Randal Whitmore, Hassan Chaudhury, and Professor Sultan Mahmud Edited by Jo Brown

    Difrent's Twitter @BeDifrent

    Difrent's LinkedIn Difrent Group

    Difrent's YouTube Difrent

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    Music: I dunno by grapes (c) copyright 2008 Licensed under a Creative Commons Attribution (3.0) license. dig.ccmixter.org/files/grapes/16626 Ft: J Lang, Morusque

    • 32 min
    NHS: Empower the person

    NHS: Empower the person

    Rachel Murphy and Randal talk about Rachel's days on NHS Digital's Empower the person programme. Including point solutions and Rachel's favourite subject, interoperability.

     

    00:55 Rachel's role within the programme

    05:50 How long the NHS Digital role lasted

    10:29 How you get started with a programme of this size and delivering outcomes

    13:35 The first big win for Rachel during the programme

    14:50 Memorable challenges and overcoming them

    22:10 The pandemic and point solutions

    22:50 Things to consider when undertaking such a programme

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    Recorded by Difrent's CEO, Rachel Murphy, and Head of Growth Randal Whitmore
    Edited by Jo Brown

    Difrent difrent.co.uk
    Twitter twitter.com/bedifrent
    LinkedIn linkedin.com/company/18343613

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    Music:
    I dunno by grapes (c) copyright 2008 Licensed under a Creative Commons Attribution (3.0) license. dig.ccmixter.org/files/grapes/16626 Ft: J Lang, Morusque

    • 25 min
    Finding the definition of purpose

    Finding the definition of purpose

    Everyone has been through quite a lot this year, For Difrent, it has seen an acquisition by The Panoply Group.

    Jo sat down with Rach and Neal (Panoply) to chat about 2020, what's been learned in 2020 from the good and the bad to hope in 2021.

    02:03 What has gone well

    06:30 Handling a business during a pandemic

    08:53 What didn't go so well in 2020

    10:40 What has been hindered by the pandemic

    13:40 The differences between buying face to face and remotely

    17:50 What's to come in 2021

    29:06 What does 2021 hold for Difrent and Panoply

    Recorded by Difrent's CEO, Rachel Murphy, and The Panoply Group Founder, Neal Gandhi
    Recorded and edited by Jo Brown

    Difrent difrent.co.uk
    Twitter twitter.com/bedifrent
    LinkedIn linkedin.com/company/18343613

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    Music:
    I dunno by grapes (c) copyright 2008 Licensed under a Creative Commons Attribution (3.0) license. dig.ccmixter.org/files/grapes/16626 Ft: J Lang, Morusque

    • 34 min
    Diversity: Are we getting the basics right?

    Diversity: Are we getting the basics right?

    With Covid-19 still front and centre across the globe, diversity hasn't been far behind. This pandemic has shone an even harsher light on the inequalities people are facing on a daily basis that can't be ignored any longer.  

    From social mobility, gaps in representation, to accessibility, we pose the question: are we getting the basics right? 

    Enjoy the conversation as we engage with our panellists, Rachel Murphy, Nadira Hussain, and Dr Sam Shah and their take on the state of play and where to go with it all. This continues not to be one-sided though, watch our panellists and take the opportunity to ask them your questions via social media! 



    00:00:40 Panel introductions

    00:04:48 Diversity: can it be ignored any longer?

    00:10:45 Diversity: why can't we get the basics right?

    00:24:54 Diversity: is it just too complicated right now?

    00:32:11 Q&A



    Read Are we getting the basics right?

    Watch Difrent Talks: Diversity - are we getting the basics right?

    Difrent difrent.co.uk
    Twitter twitter.com/bedifrent
    LinkedIn linkedin.com/company/18343613

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    Music:
    I dunno by grapes (c) copyright 2008 Licensed under a Creative Commons Attribution (3.0) license. dig.ccmixter.org/files/grapes/16626 Ft: J Lang, Morusque

    • 50 min
    Building high-performing digital delivery teams

    Building high-performing digital delivery teams

    Teams across Healthcare organisations are increasingly leaning into technology to help them deliver services, often at scale and with pace, that will have a positive impact on the lives of patients, clinical staff, and citizens.

    But, the question is, how do you mobilise and lead a high-performing digital delivery team, especially during a pandemic, where ‘remote-first’ is fundamental and digital services are paramount to service users?

    Listen as we engage with our panellists, Rita Brockless, Dr Sandeep Bansal, and Difrent’s Daniel Leakey and their wealth and breadth of experience in building high-performing delivery teams in Healthcare.

    This wasn't one-sided though, listen to our audience put questions to our panellists.

    00:00:50 Panel introductions

    00:02:36 How do you bring your teams together for maximum success?

    00:11:03 What are the barriers that prevent teams from high-performing?

    00:17:46 [Covid9] What are the things we can positively do?

    00:26:54 Q&A



    Read Building high-performing digital delivery teams

    Watch Difrent Talks: Building high-performing digital delivery teams



    Difrent difrent.co.uk
    Twitter twitter.com/bedifrent
    LinkedIn linkedin.com/company/18343613

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    Music:
    I dunno by grapes (c) copyright 2008 Licensed under a Creative Commons Attribution (3.0) license. dig.ccmixter.org/files/grapes/16626 Ft: J Lang, Morusque

    • 45 min
    Conducting User Research During a Lockdown

    Conducting User Research During a Lockdown

    Take a listen to our User Researcher's, Merissa Brown, Erin Grey, and Steven Palmer as they talk to Randal Whitmore about what it's like to conduct User Research during a lockdown while working on the NHS Jobs platform. Hear about the inevitable tech woes that become part and parcel of the experience as well as asking the big question - has User Research helped in delivering on the project?



    01:06 Organisations we’re working with but is it more about the candidates?

    04:00 What are the problems we are trying to save and the vision of the project?

    07:35 Is this project saving money going forward? Is the process the same for every organisation?

    09:00 How has User Research helped in delivering this project?

    14:44 What are the User activities that you carry out for projects like this?

    25:10 How much in-person UR did you do pre-Covid and what does that look like now?

    31:12 Key challenges of remote testing (Hawthorne effect)

    37:07 What’s been the most surprising finding?



    Read Remote user research: our team's lockdown experiences



    Difrent difrent.co.uk
    Twitter twitter.com/bedifrent
    LinkedIn linkedin.com/company/18343613

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    Music:
    I dunno by grapes (c) copyright 2008 Licensed under a Creative Commons Attribution (3.0) license. dig.ccmixter.org/files/grapes/16626 Ft: J Lang, Morusque

    • 45 min

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