Digital Incident Reporting

This week, Colin Peacock is joined by Professor Emmeline Taylor to explore how retailers are transforming store incident reporting through digital systems.

They discuss how the industry has now moved from paper based systems to digital reporting enabling more accurate, consistent, and actionable reporting of in-store incidents — from non-emergency incidents such as shoplifting or verbal abuse, through to the more serious incidents of physical violence. 

They talk to how this data is being used to engage C-suite leaders, connect with police, and support store associates.

From integrating CCTV and Car Licence plates (ANPR/LPR systems, to nudging users to classify incidents correctly, the introduction of integrated digital incident reporting is transforming retailers' capability to record more incidents, more accurately, more completely, faster and at less cost.

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