Digital Transformation in Social Housing: Is it Actually Working for Tenants?

Digital transformation in social housing has been underway for years. New systems, new platforms, new technology landing in homes and housing offices across the country. But there's a question that doesn't get asked often enough: is any of it actually working for the people it's supposed to serve?

In episode 219 of The Social Housing Round Table, Matt Baird is joined by Stewart Davison, founder of The PropTech Peer Group, for an honest and wide-ranging conversation about where digital transformation is landing well, where it's falling short, and why residents and tenants are still so often an afterthought in the process.

The discussion covers the gap between what housing providers buy and what tenants actually need, the role of co-design in technology procurement, why smaller tech providers often get this right when larger ones don't, and what it would take to genuinely put residents at the heart of digital decision-making.

The session also features contributions from tenants and housing professionals in the room, including a candid account from a tenant about the real-life impact of technology imposed without her input.

Plenty to reflect on for anyone involved in technology, procurement or tenant engagement in the sector.

Big thank you to Case Management Solutions Group Ltd and Alertacall Ltd for sponsoring The Social Housing Round Table, without them, none of this would be possible.