Having difficult conversations is one of the most challenging things in all human interaction. We just want to get along. Our feelings are hurt. We just don't want to create conflict, or have to deal with the resistance of others. But whether it's conflict in our romantic relationships, corrective conversations with people who work with us, or conflict in the office, we have to have these tough conversations in order to move through life, so learning how to do them is how we do it! This week, by your request, I welcome Dr Laura Sicola, Leadership, Communication and Influence expert to talk about how to approach these conversations! She jam packs this with very clear how-tos. We talk about
Assuming positive intent (we've talked about this before people! https://ignitingyourcourage.com/blog/2023/06/05/a-little-tip-on-dealing-with-challenging-people-and-situations-with-your-host-anne-bonney/)Reflective listening: staying neutral so they truly feel heardThe importance of taking notes so you can truly listen to understandThe difference between humility and humilitation and how to use the latter to truly hear someone and preserve both of your dignity!Separating intention from impact so you can see their experience even if it wasn't how at all how you meant it to go!Focusing on what they DO as the problem rather than who they are! (The DO vs the BE!)Want to get that Listening to Understand protocol? Go to https://vocalimpactproductions.com/contact/ and say "I'd like the 'listening to understand protocol' that you discussed on Dancing in the Discomfort Zone podcast!" or something like that!
Go check out her TedX talk that has nearly 7 million views!!! "Want to sound like a Leader? Start by Saying Your Name Right": https://www.youtube.com/watch?v=02EJ1IdC6tE
Want more from Dr Laura Sicola? https://vocalimpactproductions.com/
LinkedIn Business Page: https://www.linkedin.com/company/vocal-impact-productions/
Listen to her PODCAST, Speaking to Influence: Communication Secrets of the C-Suite
Want more from your host Anne Bonney? Here! :) https://linktr.ee/annebonney
Thank you for listening!!