Emotional Intelligence in Digital and Treating Customers Like Humans with Jenelle Friday | Episode 051 The Digital CX Podcast

Jenelle Friday of Forecastable and the Customer Success Collective’s “CS Leader of the Year” for 2023 is someone who is easily liked. She's hyper-in tune with what makes people tick, and is even the author of her own framework on emotional intelligence in customer success.In this wonderful chat, we talk about:00:00 - Caring for your customers02:27 - Being Authentic in Customer Success04:41 - A Journey to Customer Success and Emotional Intelligence06:53 - The Importance of Being Human in...