Welcome to another episode of the "Entrepreneurs at Scale" podcast, where we explore the journeys of some of the most resilient and visionary minds in the business world. In the latest episode we welcome Renaud Heitz. Renaud Heitz is the CTO and the Co-Founder of Exotec. The leads the global product roadmap, leading the research and development teams. Passionate about technology and electronics, he was previously a robotics engineer at BA systems, where he met Co-Founder, Romain Moulin. Key takeouts from the episodeFrom idea to industrial unicorn Renaud and his co‑founder started Exotec in 2015 with two clear intentions: prove that modern robotics could deliver real impact in warehouses, and tightly align product development with customer value. That alignment has taken them from an idea to 10,000+ robots produced and over €1B in systems sold.Solving the “efficiency vs flexibility” paradox in warehouses Traditional automation gave efficiency but locked customers into rigid systems. Manual operations gave flexibility but limited scale. Exotec’s SkyPod system uses fleets of 3D robots that drive, climb racks up to 14m high, and bring inventory directly to operators. The result: Scaling globally by saying “yes” to bold risks They did it anyway: opened a Tokyo subsidiary, hired locally, and deployed thousands of robots. The whole story of their global expansion is a masterclass in managed risk: move fast enough to stay ahead, but not so fast you blow up quality or customer trust.Robots as tools, not co‑workers Renaud is clear: robots aren’t replacing people; they’re replacing tasks. Robots handle repetitive, physical, low‑value work (walking, lifting, climbing). Humans move upstream into decision‑making, exception handling and higher‑value operations. The hierarchy stays: humans decide priorities; robots are powerful tools that execute. His 10‑year prediction: warehouses will be 100% robotics‑driven, with parallel, software‑orchestrated systems replacing rigid, bolted‑down automation. Leadership evolution: from engineer to recruiter to builder of leaders Renaud’s leadership journey has had three big phases: Early years: selling the vision to top talent when nobody knew Exotec. Scale‑up phase: organizing teams so specialists can move fast without creating silos. Current phase: developing leaders by giving them real autonomy and direct customer exposure, so feedback comes from the market, not just from HQ. Speed as a non‑negotiable strategic advantage If he could advise his younger self, Renaud would say: keep the need for speed. Once success arrives, the temptation is to slow down and “get comfortable” with processes, ERP, and structure. His view: you must fix quality and operations without losing startup pace. In hyper‑competitive markets, speed is not optional If you would like to understand more about the work that Exotec is doing at the cutting edge of Exotec you can go to their website here: https://www.exotec.com/VALUABLE RESOURCESEntrepreneurs at Scale Podcast - https://www.podomatic.com/podcasts/scalingupScale Up Your Business, coaching/consulting: https://www.scalingup.co.uk/work-with-a-scale-up-coach