Ep. 13 Our Director of Solutions Engineering on design thinking and customer-centricity

A technology expert with decades of experience, Sathya Gopalakrishnan’s role at Veriff gives him a unique perspective. Our Director of Solutions Engineering collaborates with both internal teams from Sales to IT and with Veriff’s customers, always keeping a clear focus on enhancing our offering. We sat down with Sathya to discuss how Veriff fosters productive relationships with customers, his thoughts on emerging themes in identity verification, and the importance of feedback in creating the best outcomes for our clients.

[01:11] Introduction [02:04] The importance of customer relationships for solutions engineers[02:49] How the Solutions team understand customer needs and translate them internally [04:15] Emerging themes in the identity verification space that are on the minds of customers[05:36] What customers expect from Veriff [06:36] What’s on the immediate horizon for identity verification (IDV) [07:59] The move towards multiple data points for more effective IDV [08:47] How Veriff works with customers to pursue a holistic approach to IDV [10:30] Generative AI and its potential impact on IDV [11:37] How the Solutions team are preparing for changes like generative AI and Web 3.0 [14:05] How customer feedback can be impactful and help enhance Veriff’s services [15:36] The concept of design thinking [16:49] How design thinking influences the relationship with the customer [17:37] Sathya’s book recommendations that are relevant to solutions engineering [19:32] Sathya’s love of movies and TV shows

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