38 min
Ep 18 - Ashna Patel - Emotional Intelligence in Customer Success Customer Uplift
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- Careers
This week’s podcast features Ashna Patel – Manager of Customer Success at Ascent Cloud – who gives her insights on how to leverage Emotional Intelligence within Customer Success.
Regardless of whether you think your EQ is already on point, or you could do with some additional pointers, you’re not going to want to miss this chat. During the conversation we discussed:
- What EQ is and why it’s so important in CS
- How to use the customer’s terminology back at them for maximum rapport
- How anyone can build their ‘EQ’ muscles over time
- The impact high EQ can make to customer relationships
- The salty story of how lack of EQ can destroy customer experiences
- And much, much more.
This week’s podcast features Ashna Patel – Manager of Customer Success at Ascent Cloud – who gives her insights on how to leverage Emotional Intelligence within Customer Success.
Regardless of whether you think your EQ is already on point, or you could do with some additional pointers, you’re not going to want to miss this chat. During the conversation we discussed:
- What EQ is and why it’s so important in CS
- How to use the customer’s terminology back at them for maximum rapport
- How anyone can build their ‘EQ’ muscles over time
- The impact high EQ can make to customer relationships
- The salty story of how lack of EQ can destroy customer experiences
- And much, much more.
38 min