Ep 4: Building a Customer-Centric Culture & Management

Join Oliver King for a deep dive into 'Customer-Centric Culture & Management'. Today, we spotlight the four key attributes: Governance and Management, The Right People, Learning Culture, and Colleague Engagement. Understand their role in embedding customers into a company's core. See how giants like Salesforce make customer-centricity their ethos, exemplified by their 'Trailblazer Community'. Assess: Is your business truly customer-focused? Stay tuned for more insights on customer-centricity.

Start your journey to customer-centricity with our free Customer-Centricity Assessment.