50 min
Episode 2 - #CustomerSuccessMatters LIVE! #CustomerSuccessMatters LIVE!
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- Business
Episode 2 saw Jim Jones, CEO at Voyant Consulting and Katy Batley, Global Head of Customer Success at Avecto join me.
The three key topics covered today included:
- Data & consumption analytics and the part it plays in Customer Success.
- Customer feedback and using it to make positive business change.
- Career development within the Customer Success space.
As always, we wrapped it up with my 3 in 3 so look out for our guests favorite business books, favorite cities and favorite brands.
During the podcast there are some referenced books, blogs and content which you can find here:
- Jim's blog post "The Customer Feedback Loop" - http://bit.ly/2gJqV2f
- Jim's favorite business book "The Effortless Experience" by Matthew Dixon - http://amzn.to/2ylijc7
- Katy's favorite business book "The Challenger Sale" by Matthew Dixon - https://goo.gl/P4bPi3
Episode 2 saw Jim Jones, CEO at Voyant Consulting and Katy Batley, Global Head of Customer Success at Avecto join me.
The three key topics covered today included:
- Data & consumption analytics and the part it plays in Customer Success.
- Customer feedback and using it to make positive business change.
- Career development within the Customer Success space.
As always, we wrapped it up with my 3 in 3 so look out for our guests favorite business books, favorite cities and favorite brands.
During the podcast there are some referenced books, blogs and content which you can find here:
- Jim's blog post "The Customer Feedback Loop" - http://bit.ly/2gJqV2f
- Jim's favorite business book "The Effortless Experience" by Matthew Dixon - http://amzn.to/2ylijc7
- Katy's favorite business book "The Challenger Sale" by Matthew Dixon - https://goo.gl/P4bPi3
50 min