Estate Agency X - The Leading Estate Agents Of The World

Iceberg Digital
  • 5.0 (7)
  • ENTREPRENEURSHIP
  • MONTHLY

If you’re an estate agency owner, leader, or entrepreneur who refuses to follow the crowd, this is your podcast. Estate Agency X is where the best in the industry come to learn, grow and stay ahead. Hosted by industry pioneers Mark Burgess and Rob Brady, this podcast delivers cutting edge insights from those redefining the game. Mark, CEO of Iceberg Digital and a recognised authority in marketing and big data, has been featured on Sky TV, Forbes, and global stages. Rob, an Elite Performance Coach and TEDx speaker on mental wellbeing, helps business leaders push boundaries and embrace transformation. Ranked internationally in the top business and entrepreneurial podcast charts, and the UK’s No1 estate agency podcast, Estate Agency X goes beyond conventional thinking. Broadcasting and filmed from our London studio, and sent out to 55,000 an episode, we don’t just talk to industry experts, you’ll hear from the best entrepreneurs, business owners, and leadership teams in the world, many of whom have yet to be fully discovered. We uncover their knowledge, strategies, and real world lessons so you can apply them directly to your business. Estate Agency X is a community of ambitious estate agents pushing the industry forward. With real world events, top speakers, a thriving 1,000+ member Facebook group, and deep discussions on industry trends, this is the place where leaders connect, learn, and take action. If you’re serious about leading in this industry, staying ahead of market shifts, and building a business that thrives, Estate Agency X is for you.

  1. 7 NOV

    Why Gut-Feel Recruitment Is Costing You Growth with Josh Rayner

    Send us a text Hiring on gut instinct is costing estate agents time, money, and growth. In this episode of The Estate Agency X Podcast, Josh Rayner — Founder of Rayner Personnel and Inside Talent, shares how a culture-first, AI-powered approach to recruitment helps agencies hire people who perform, stay and scale. Discover how to move from desperate hiring to a system built on planning, profiling, and psychometrics. Josh explains how to define a real culture that candidates can feel, not wallpaper values that mean nothing in the branch. You’ll learn how to use AI tools and DISC-style assessments to shortlist the right people, build progression paths that retain talent, and future-proof recruitment as new regulations raise the cost of bad hires. 🎧 Listen now to turn your recruitment from a fire drill into a true competitive edge. Sponsors of this podcast, Iceberg Digital are setting the standard in a world full of PropTech noise and AI buzzwords.  With AI prospecting that finds listings before your competitors, marketing that wins instructions by putting your brand front and centre and a CRM that transforms how your team works, this isn’t just another tool, it's what leading estate agents use to stay ahead.  www.iceberg-digital.co.uk

    40 min

  2. 24 OCT

    Rebuilding an Estate Agency That Lasts

    Send us a text From an online false start to a thriving 400-unit managed book, brothers Matt & Neil Baldock share how they rebuilt their estate agency around lettings, systems, and people. After six years outside the industry, Neil returned to join Matt in creating a values-led, community-driven business that now leads in HMO and professional co-living. We explore how lettings became their ballast for steady growth, why structured hiring and emotional intelligence transformed their team and how real networking, not clichés, built credibility that compounds especially when it comes to selling. If you’re ready to future-proof your agency with the right systems, culture and service mindset, this conversation is your blueprint. 🎙️ Listen now to learn how modern agency success blends technology, trust, and human leadership. HMO Network Sponsors of this podcast, Iceberg Digital are setting the standard in a world full of PropTech noise and AI buzzwords.  With AI prospecting that finds listings before your competitors, marketing that wins instructions by putting your brand front and centre and a CRM that transforms how your team works, this isn’t just another tool, it's what leading estate agents use to stay ahead.  www.iceberg-digital.co.uk

    1h 3m

  3. 6 OCT

    The Blockbuster Moment for Estate Agency

    Send us a text When ten AI scouts prospect thousands of properties in under a minute, the rules of estate agency change overnight. In The Blockbuster Moment for Estate Agency, Mark and Rob break down the first AI workflow that truly shifts the economics of running a branch, from live-market scouting to personalized outreach at scale. Discover how to flip your model, raise revenue per employee and redeploy human time to the work that actually wins instructions. We cover EXA 10 insights, the startups vs. incumbents gap and how to systemise the predictable while humanizing the exceptional. If you’re ready to modernise your agency, move beyond portals and turn AI into a real competitive advantage, this is the episode you can’t afford to skip. Sponsors of this podcast, Iceberg Digital are setting the standard in a world full of PropTech noise and AI buzzwords.  With AI prospecting that finds listings before your competitors, marketing that wins instructions by putting your brand front and centre and a CRM that transforms how your team works, this isn’t just another tool, it's what leading estate agents use to stay ahead.  www.iceberg-digital.co.uk

    46 min

  4. 19 SEPT

    TikTok, Truth & Transformation With Megan Eighteen

    Send us a text Breaking barriers isn’t just what Megan Eighteen does, it’s who she is. From her “accidental” start in estate agency as a temp between ski seasons to becoming the youngest ever ARLA president, Megan’s journey rewrites the industry playbook. In this episode, she opens up about managing 14 offices single-handedly during COVID, hitting burnout, and how that experience led to a complete transformation, personally and professionally. From losing seven stone and finding balance to becoming one of the most authentic voices on TikTok, Megan shows what modern leadership really looks like. You’ll also hear how her social media presence led to being invited by the Ministry of Housing to advise on the Renters Reform Bill and why her presidency at Propertymark is about creating a future where agents value wellbeing, education, and innovation over outdated burnout culture. This is essential listening for independent agents, leaders, and self-employed professionals who want to thrive in tomorrow’s estate agency. 👉 Listen now and discover how Megan is breaking barriers and building balance in the property world. Sponsors of this podcast, Iceberg Digital are setting the standard in a world full of PropTech noise and AI buzzwords.  With AI prospecting that finds listings before your competitors, marketing that wins instructions by putting your brand front and centre and a CRM that transforms how your team works, this isn’t just another tool, it's what leading estate agents use to stay ahead.  www.iceberg-digital.co.uk

    58 min

  5. 12 SEPT

    Closing The Execution Gap With Simon Gates

    Send us a text Why do some estate agents thrive while others stall, even with the same tools and knowledge? In this episode, Simon Gates, industry consultant to 200+ agencies—reveals how closing the execution gap turns ideas into results. Starting his career at 16 during the 2007 crash, Simon learned early that success isn’t about knowing what to do, but acting faster and smarter than the competition. You’ll discover: Why every appraisal is worth £1,000How data uncovers hidden conversion opportunitiesWhy your database is your most valuable growth toolThe small execution shifts that separate top performers from the restIf you’re an independent agent, owner, leader or self-employed agent, this episode is a blueprint for sustainable, predictable growth. 👉 Listen now to close your execution gap. Sponsors of this podcast, Iceberg Digital are setting the standard in a world full of PropTech noise and AI buzzwords.  With AI prospecting that finds listings before your competitors, marketing that wins instructions by putting your brand front and centre and a CRM that transforms how your team works, this isn’t just another tool, it's what leading estate agents use to stay ahead.  www.iceberg-digital.co.uk

    55 min

  6. 28 AUG

    Delegation, Decisions & Unstoppable Growth With Marc Wood & Shane Harris

    Send us a text Marc and Shane, co-founders of Harris + Wood Estate Agents, are living proof that it’s not about history, it’s about vision, clarity and action. In this episode, they share the full story of how they launched one of the UK’s most exciting independent agencies, growing from three people to 47 staff across three offices, plus a mortgage business, all without a traditional blueprint. Their story challenges everything you think you know about partnerships, planning and profit. Before opening their doors in 2017, Marc and Shane spent nine months building the foundations of their business, not rushing, not guessing, but intentionally preparing to lead. That discipline paid off but the journey wasn’t without its pressure points. At one stage, they were both earning less than their branch manager. Rather than panic or retreat, they made the counterintuitive choice to expand, investing in growth when most would have pulled back. It’s a decision that reveals one of the most powerful lessons in agency building: sometimes scale is the solution, not the reward. In this conversation, we cover: Why trust doesn’t require a backstory but it does require shared standardsThe critical moment they chose to scale, not shrinkHow mentorship from Russell Jervis shaped their thinkingThe bold billboard campaign that made their brand unmissableThe struggle of delegation and the mindset shift it demandsHow their decision-making process keeps the business moving forward, even when they disagreeMarc and Shane also unpack how they’ve shifted from working in the business to leading above it, creating a sustainable structure where the brand doesn’t rely solely on them to thrive. Whether you’re just starting out or scaling past your first office, this is a brutally honest look at what it really takes to lead an agency that doesn’t just survive but sets a new standard. If you’re tired of surface-level tactics and ready for real conversations about leadership, growth, and building a business with meaning... this one’s for you. Sponsors of this podcast, Iceberg Digital are setting the standard in a world full of PropTech noise and AI buzzwords.  With AI prospecting that finds listings before your competitors, marketing that wins instructions by putting your brand front and centre and a CRM that transforms how your team works, this isn’t just another tool, it's what leading estate agents use to stay ahead.  www.iceberg-digital.co.uk

    49 min

  7. 11 AUG

    Built on Her Own Rules

    Send us a text What does it take to walk away from a toxic workplace and build an estate agency entirely on your own terms? Julie Burns knows. After 15 years in property feeling “spoken down to” and controlled, she left it all behind, swapping sales for a master’s in photography, travelling to Palestine, and working on film sets. Those experiences reshaped her view of work, leadership, and freedom. When she returned, she did it differently. Naming her agency after a Viking warrior goddess, she launched Freya North in 2021 with zero capital, funding it through property sourcing until completions came in. She posts her fees openly, personally handles every transaction from valuation to completion, and refuses to expand faster than her service can keep up. If the client experience slips, she simply stops taking on more stock. Her strategy is just as unconventional. Instead of setting up next to other agents, she put her office beside a protein shake shop buzzing with young professionals, tomorrow’s buyers and investors. It’s a masterclass in finding an edge by ignoring industry habits. This episode is for anyone who’s felt trapped in a culture that didn’t value them, or who dreams of building a business that truly reflects their values. Julie shares the principles that guided her: start with revenue-generating services, obsess over the client experience, and never be afraid to write your own rules. The property world doesn’t need more copycats. It needs more innovators willing to reimagine what’s possible. Sponsors of this podcast, Iceberg Digital are setting the standard in a world full of PropTech noise and AI buzzwords.  With AI prospecting that finds listings before your competitors, marketing that wins instructions by putting your brand front and centre and a CRM that transforms how your team works, this isn’t just another tool, it's what leading estate agents use to stay ahead.  www.iceberg-digital.co.uk

    1h 1m

  8. 22 JUL

    Built to Last and Brave Enough to Change

    Send us a text What does it take to build and sustain a thriving independent estate agency for over three decades? Mark and Jacqui from Jacksons Estate Agents reveal their extraordinary journey from the pre-internet era through to today's AI revolution. Their story begins with Mark's humble entrance into the property world, volunteering weekends at an agency after buying his first home, eventually founding his own franchise in 1992. Jacqui, initially planning to temporarily manage the office while Mark attended university, found herself stepping into partnership for what became a 21-year (and counting) adventure. Running a business as a married couple presents unique challenges, but their approach is refreshingly pragmatic. Operating in different departments with clear boundaries, Jacqui handling sales and team management, Mark overseeing lettings and finances, they've developed a formula that works professionally and personally. Jacqui candidly reveals their secret: "Do what Jackie says and you get an easy life," with Mark adding, "I've got the final say, but Jacqui is in charge." The technological evolution they've navigated is staggering. From paper diaries and forms to sophisticated CRM systems and now AI, they've repeatedly transformed their business through decisive action. When implementing electronic diaries, they simply announced "there is no diary for next year" and switched off the old system. After six weeks of "tantrums and tears," their team adapted completely. Perhaps most valuable is their unwavering stance on charging premium fees in an industry prone to discounting. "Absolutely believe you're worth it," Jacqui insists, explaining that they've trained their valuers to overcome fee objections without reducing prices. This philosophy stems from deep conviction: "I absolutely believe I am the best person in our postcode to do that job, without exception." Looking ahead, they offer a compelling vision of how independent agencies will thrive in the AI era through faster adaptation and maintaining the human connection that technology can't replace. As Jacqui puts it, "When something goes wrong, you want to talk to somebody." Ready to transform how you think about your estate agency's value, technology adoption, and future direction? This episode delivers wisdom that only comes from decades at the forefront of an evolving industry. Sponsors of this podcast, Iceberg Digital are setting the standard in a world full of PropTech noise and AI buzzwords.  With AI prospecting that finds listings before your competitors, marketing that wins instructions by putting your brand front and centre and a CRM that transforms how your team works, this isn’t just another tool, it's what leading estate agents use to stay ahead.  www.iceberg-digital.co.uk

    54 min
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Ratings & Reviews

5
out of 5
7 Ratings

About

If you’re an estate agency owner, leader, or entrepreneur who refuses to follow the crowd, this is your podcast. Estate Agency X is where the best in the industry come to learn, grow and stay ahead. Hosted by industry pioneers Mark Burgess and Rob Brady, this podcast delivers cutting edge insights from those redefining the game. Mark, CEO of Iceberg Digital and a recognised authority in marketing and big data, has been featured on Sky TV, Forbes, and global stages. Rob, an Elite Performance Coach and TEDx speaker on mental wellbeing, helps business leaders push boundaries and embrace transformation. Ranked internationally in the top business and entrepreneurial podcast charts, and the UK’s No1 estate agency podcast, Estate Agency X goes beyond conventional thinking. Broadcasting and filmed from our London studio, and sent out to 55,000 an episode, we don’t just talk to industry experts, you’ll hear from the best entrepreneurs, business owners, and leadership teams in the world, many of whom have yet to be fully discovered. We uncover their knowledge, strategies, and real world lessons so you can apply them directly to your business. Estate Agency X is a community of ambitious estate agents pushing the industry forward. With real world events, top speakers, a thriving 1,000+ member Facebook group, and deep discussions on industry trends, this is the place where leaders connect, learn, and take action. If you’re serious about leading in this industry, staying ahead of market shifts, and building a business that thrives, Estate Agency X is for you.

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