15 episodes

A weekly debate about all things to do with customer and employee experience, hosted by The QoE.

ExperienceCast The QoE

    • Management

A weekly debate about all things to do with customer and employee experience, hosted by The QoE.

    What tensions does EX pose for employers?

    What tensions does EX pose for employers?

    Employers are increasingly having to navigate the tricky landscape of employee experience in order to attract and retain staff. In this episode, Philliip Hirons from events company IQPC summarises the key challenges that EX poses for employers.

    • 34 min
    Working from home in a crisis

    Working from home in a crisis

    Coronavirus is forcing a large number of workers to work at home. For some this will be a pleasure, but for others it will be extremely challenging. IN this episode, we look at the issue of working at home in a crisis and suggest ways to make the most out of the experience.

    • 31 min
    What's the business opportunity in sustainability?

    What's the business opportunity in sustainability?

    A growing number of businesses are finding that focusing on sustainability can drive bottom line performance. Just as importantly, it provides a valuable opportunity to unite employees behind a positive message. In this episode, Virgin's Head of Innovation and Strategy, David Goldsworthy, explains how businesses can create multiple opportunities from sustainability. 

    • 23 min
    What's wrong with asking for more effort?

    What's wrong with asking for more effort?

    More effort is good, right? Or is it? If an organisation can access discretionary effort, it's in a strong position. But if going the extra mile becomes normalised, what is the impact on employees - and ultimately on customer experience? In this episode, we're joined by CX professional Leigh Page to help us tackle this issue.

    • 29 min
    Does your employer care about your mental health?

    Does your employer care about your mental health?

    Employee mental health and wellbeing are increasingly recognised as a key to unlocking untapped performance in a business. But how can you convince those who don't see this as a priority? In this episode, we look at ways of initiating the conversation about mental health in an organisation.

    • 21 min
    What do we mean by engagement?

    What do we mean by engagement?

    Businesses want engaged customers. They also want engaged employees. But what are they engaging in? And what are the problems that occur when this engagement is based on unrealistic expectations? In this episode, Carl Lyon is joined by Atom Bank COO Stewart Bromley to debate what we mean by engagement, and how businesses might go about achieving it.

    • 20 min

Customer Reviews

DGFF987554321 ,

Insightful and intelligent discussions

Really interesting and insightful discussions on how we can all address customer and employee experience differently to improve outcomes for our people and businesses.

Top Podcasts In Management