20 episodes

A weekly debate about all things to do with customer and employee experience, hosted by The QoE.

ExperienceCast The QoE

    • Business
    • 5.0 • 2 Ratings

A weekly debate about all things to do with customer and employee experience, hosted by The QoE.

    Moving from survival to building influence and shaping the future

    Moving from survival to building influence and shaping the future

    This week Carl is joined by Deb Corless, one of the founders of the CX movement in the UK to discuss the unfolding impacts of the Covid-19 crisis. This wide ranging conversation raised some interesting issues for people working in customer and employee experience who are concerned about future direction.

    • 36 min
    Will your core purpose see you through the crisis?

    Will your core purpose see you through the crisis?

    We are joined again by Phill Hirons from events company IQPC to discuss the future of the conference industry, it's customers and employees. 

    • 37 min
    How can service design help businesses through the COVID crisis

    How can service design help businesses through the COVID crisis

    A look at taking a proactive approach to navigating customer and employee experience in the crisis period.. In this episode of ExperienceCast, Clara Llamas and Rosa Storm, Service Designers at LiveWorkStudio share their insight from working with companies progression in the current climate. 

    • 39 min
    Sustaining a successful response to COVID-19

    Sustaining a successful response to COVID-19

    While it’s impossible to predict how the Coronavirus pandemic will develop, businesses are having to try and develop some idea of what the next few months will look like. In this episode of ExperienceCast, we bring you our recent QoE Online debate which brought together a cross-sector panel of professionals to examine how businesses are adapting.

    • 1 hr 24 min
    How have CX and EX been shaped by coronavirus?

    How have CX and EX been shaped by coronavirus?

    To what extent will things return to 'normal' after the coronavirus pandemic? And what will be the longer term impact on customer and employee experience? To tackle this question, we hosted QoE online debate featuring a cross-industry panel of CX and EX professionals. We hope that this episode will give you some insights into how other sectors are responding to the crisis.

    • 55 min
    What tensions does EX pose for employers?

    What tensions does EX pose for employers?

    Employers are increasingly having to navigate the tricky landscape of employee experience in order to attract and retain staff. In this episode, Phillip Hirons from events company IQPC summarises the key challenges that EX poses for employers.

    • 34 min

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Insightful and intelligent discussions

Really interesting and insightful discussions on how we can all address customer and employee experience differently to improve outcomes for our people and businesses.

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