A weekly debate about all things to do with customer and employee experience, hosted by The QoE.
Moving from survival to building influence and shaping the future
This week Carl is joined by Deb Corless, one of the founders of the CX movement in the UK to discuss the unfolding impacts of the Covid-19 crisis. This wide ranging conversation raised some interesting issues for people working in customer and employee experience who are concerned about future direction.
Will your core purpose see you through the crisis?
We are joined again by Phill Hirons from events company IQPC to discuss the future of the conference industry, it's customers and employees.
How can service design help businesses through the COVID crisis
A look at taking a proactive approach to navigating customer and employee experience in the crisis period.. In this episode of ExperienceCast, Clara Llamas and Rosa Storm, Service Designers at LiveWorkStudio share their insight from working with companies progression in the current climate.
Sustaining a successful response to COVID-19
While it’s impossible to predict how the Coronavirus pandemic will develop, businesses are having to try and develop some idea of what the next few months will look like. In this episode of ExperienceCast, we bring you our recent QoE Online debate which brought together a cross-sector panel of professionals to examine how businesses are adapting.
How have CX and EX been shaped by coronavirus?
To what extent will things return to 'normal' after the coronavirus pandemic? And what will be the longer term impact on customer and employee experience? To tackle this question, we hosted QoE online debate featuring a cross-industry panel of CX and EX professionals. We hope that this episode will give you some insights into how other sectors are responding to the crisis.
What tensions does EX pose for employers?
Employers are increasingly having to navigate the tricky landscape of employee experience in order to attract and retain staff. In this episode, Phillip Hirons from events company IQPC summarises the key challenges that EX poses for employers.
Insightful and intelligent discussions
Really interesting and insightful discussions on how we can all address customer and employee experience differently to improve outcomes for our people and businesses.