FANCENTRIC - The Fan Journey is the Experience‪!‬ Christopher J. Kinnan

COPYRIGHT 2023 BY IIFX
ALL RIGHTS RESERVED


EMERGENCY PREPAREDNESS - ARE YOU AND YOUR VENUE READY
Recorded: 12/06/2023


Fans, Sports & Entertainment leaders, and anyone with an interest in Emergency Preparedness should watch the IIFX Live Stream event recorded on 6 December 2023.

Dr. Lou Marciani, Director & Co-Founder of IIFX, and Jim Mercurio, former Executive VP & General Manager @ Levi's Stadium, hosted our free FANCENTRIC podcast. 

This live stream event explores the importance of emergency preparedness in mitigating risk, creating emergency response teams, training your staff, types of emergencies you should prepare for, and the policies, procedures, and plans you should always have ready to go. 

Join Dr. Lou and Jim as they query their guest panel about fan behavior. Our panelists include: 

DARCY LEUTZINGER, PhD
Director of Security, UWM
President, Premier Training Services

LINDSAY GIETZEN, PhD
PA-C, PhD | Program Director, DMSc/DHSc
University of the Pacific, School of Health Sciences
Sacramento | Stockton | San Francisco

B. TILMAN JOLLY, MD, FACEP
Principal
KBMA Solutions 
Chief Medical Officer & Co-Founder
Columbus Street Partners

JOHN PETRONE II, Esq
Senior Managing Director
Petrone Risk
About the Innovation Institute for Fan Experience

The Innovation Institute for Fan Experience (IIFX) was founded in 2020. IIFX’s vision is to be the leading and most trusted global authority on providing exceptional, memory-making fan experiences for the sports and entertainment industry. The Institute focuses on the fan journey and creating the ideal fan experience for its member organizations, one that results in increased revenue, sustainable growth, operational efficiency, a diversified workforce, new and repeat attendance, and maximized health, safety, and security through best practices, innovative technology solutions, and high-quality services. IIFX produces content and events and facilitates dialogue and collaboration around its core areas of expertise.

COPYRIGHT 2023 BY IIFX
ALL RIGHTS RESERVED


FANCENTRIC Live Stream 1
What is Going on With Fan Behavior?!
Recorded: 11/13/2023
42:31 (minutes:seconds)

Dr. Lou Marciani and Jim Mercurio are the hosts for our FANCENTRIC live stream and podcasts.  This inaugural livestream event explores the behavior of fans during sports & entertainment events.  Join Dr. Lou and Jim as they query their guest panel about fan behavior.  Hear from:

MARIO COUTINHO
Vice President of Stadium Operations and Security
Toronto Blue Jays Baseball Club

DAN DONOVAN
Founder + Managing Partner
Stratoscope

LINDSAY GIETZEN
PA-C, PhD | Program Director, DMSc/DHSc
University of the Pacific, School of Health Sciences
Sacramento | Stockton | San Francisco

DARCY LEUTZINGER
Director of Security, UWM
Owner, Premier Training Services
About the Innovation Institute for Fan Experience

The Innovation Institute for Fan Experience (IIFX) was founded in 2020. IIFX’s vision is to be the leading and most trusted global authority on providing exceptional, memory-making fan experiences for the sports and entertainment industry. The Institute focuses on the fan journey and creating the ideal fan experience for its member organizations, one that results in increased revenue, sustainable growth, operational efficiency, a diversified workforce, new and repeat attendance, and maximized health, safety, and security through best practices, innovative technology solutions, and high-quality services. IIFX produces content and events and facilitates dialogue and collaboration around its core areas of expertise.

COPYRIGHT 2023 BY IIFX
ALL RIGHTS RESERVED



FANCENTRIC TECH - Genetec and Capitol One Arena - An Innovative Fan Security PartnershipRecorded: 11/6/2023

Dr. Lou Marciani, Director and Co-Founder of IIFX interviews Sylvester Servance, Director of Venue Security of Monumental Sports & Entertainment about how they use Genetec Inc. security capabilities throughout the Capitol One Arena, their e-Sports Arena, an office complex, and the practice facility for the Washington Wizards and Mystics .  They discuss:
Importance of security technology in the Sports & Entertainment IndustrySecurity Best Practices and developing security threat profilesThe role of Genetec security solutions in protecting fans, teams, and artists during sports & entertainment eventsHow Genetec solutions integrate with surveillance cameras, access control systems, and other security capabilitiesAccess control, video surveillance, facility management, and other security capabilities that Genetec provides.Genetec success stories at Capitol One ArenaThe role of analytics in sports & entertainmentWays Genetec solutions can make key points along the fan journey frictionlessHow Genetec solutions can help enhance the fan experienceGenetec Inc. is a global technology company that has been transforming the physical security industry for over 25 years. Today, the company develops solutions designed to improve security, intelligence, and operations for enterprises, governments, and the communities in which we live. Its flagship product, Security Center, is an open architecture platform that unifies IP-based video surveillance, access control, automatic license plate recognition (ALPR), communications, and analytics. Founded in 1997, and headquartered in Montreal, Canada, Genetec serves its customers via an extensive network of certified channel partners and consultants in over 159 countries.
Genetec Inc. is a leading member of the IIFX Xperience Consortium.

The FANCENTRIC Tech Talk is a podcast series produced by the Innovation Institute for Fan Experience and its Xperience Consortium.   

About the Xperience Consortium

The Xperience Consortium is a  worldwide industry technology ecosystem and think tank focused on innovation and the fan journey. The Fan Journey is the Experience! The Xperience Consortium helps the sports & entertainment industry discover and deploy innovative solutions that move the industry forward in its quest for a frictionless, premium fan journey.   The XC is focused on sports & entertainment organizations seeking:
Increased RevenueSustained GrowthSustainable and Efficient OperationsFrictionless Fan JourneyGrowing & Diversified Fan BaseImmersive, Memory-making, Premium Fan Experiences

About the Innovation Institute for Fan Experience

The Innovation Institute for Fan Experience (IIFX) was founded in 2020. IIFX’s vision is to be the leading and most trusted global authority on providing exceptional, memory-making fan experiences for the sports and entertainment industry. The Institute focuses on the fan journey and creating the ideal fan experience for its member organizations, one that results in increased revenue, sustainable growth, operational efficiency, a diversified workforce, new and repeat attendance, and maximized health, safety, and security through best practices, innovative technology solutions, and high-quality services. IIFX produces content and events and facilitates dialogue and collaboration around its core areas of expertise.

COPYRIGHT 2023 BY IIFX
ALL RIGHTS RESERVED


On Wednesday, September 27, 2023, the Innovation Institute for Fan Experience (IIFX), in association with the Security Industry Association Women in Security Forum, hosted a virtual town hall titled “Women in Sports & Entertainment Security – Taking Charge and Making a Difference!”  This was the third in a series of IIFX Town Halls featuring women in sports and entertainment security.

"Our Women in Sports & Entertainment Security Town Hall events feature impressive women who lead the way in sports and entertainment industry," said Kasia Hanson, Chair of the Security Industry Association Women in Security Forum.

The distinguished panel talked about their leadership experiences, the pressing safety, security, and risk management challenges that women leaders are addressing today, and the future of women leaders in the sports and entertainment.

The Town Hall is part of IIFX's FANCENTRIC  series of podcasts and forums and is complimentary to all who can benefit from attending. It features visionary industry thought leaders, advanced practitioners, academics, authors, technologists, and fans from around the world.

"Sports stadiums and entertainment venues in 2030 will feature different talent, fans, and staff than what we see today. Our Town Hall series feature programs to inspire the next generation of young women who will lead the sports and entertainment industry," said Dr. Lou Marciani, Director and Co-Founder of IIFX..

Our panelists included:
 
Kasia Hanson – Global Director of Video | Security | Venues @Intel Corporation.
Kasia is the Chair of the Security Industry Association Women in Security Forum, the 2022 SIA Progress Award Recipient, a Women in Security Power 100 honoree, ISJ Top Security Influencer, a Distinguished Fellow for the Innovation Institute for Fan Experience (IIFX), and was named the #3 IFSEC Security Influencer in 2021. Kasia will moderate the Town Hall.

Sheryl Pinckney-Maas – CEO and Founder of Guardian Zone, LLC
Sheryl is the CEO and Founder of Guardian Zone, LLC, a technology company in Texas that is a leading provider of crowd-sourced security solutions. Her company is the first in the market that addresses the public-private challenges at large public venues. The Guardian Zone solution includes an innovative security mobile app and software platform that bridges the communication gap between on-site security, law enforcement, and the public during an emergency.


Holli Draines – CEO, Elite Strategy Global, Inc.
As a black female business leader and champion of diversity and inclusivity efforts, Holli Draines helped Elite Strategy Global (ESG) to break beyond barriers that were created by dated thinking, prejudices, and social inequality. Holli has led her team’s efforts on several major security and risk management projects through formulating effective security protocols that align with business and safety standards; successfully mitigating risk and business disruptions and saving organizations time, money, and resources.
About the Innovation Institute for Fan Experience

The Innovation Institute for Fan Experience (IIFX) was founded in 2020. IIFX’s vision is to be the leading and most trusted global authority on providing exceptional, memory-making fan experiences for the sports and entertainment industry. The Institute focuses on the fan journey and creating the ideal fan experience for its member organizations, one that results in increased revenue, sustainable growth, operational efficiency, a diversified workforce, new and repeat attendance, and maximized health, safety, and security through best practices, innovative technology solutions, and high-quality services. IIFX produces content and events and facilitates dialogue and collaboration around its core areas of expertise.

COPYRIGHT 2023 BY IIFX
ALL RIGHTS RESERVED

Raising the Bar: Women in Sports & Entertainment - Taking Charge and Making a Difference!

This is the second in a quarterly series of IIFX Town Halls featuring women in sports and entertainment.  This live Town Hall event was featured at the 2023 ALSD Conference & Tradeshow in Conjunction with IIFX from 9-11 July 2023 in Indianapolis, IN (USA).   

IIFX continues to highlight women leaders who are at the forefront of change in the sports and entertainment and preparing the way for the next generation of women.  Our panelists come from academia, industry, and the sports & entertainment industry. 

Our distinguished panel talked about their experiences, the pressing security and operational challenges that women leaders are addressing today, and the future view of sports and entertainment, including the importance of diversity and inclusion with an emphasis on helping the next generation of young women become future industry leaders.

Moderator: Patty Keller, EdD, Boston College. Dr. Patty Raube Keller has a bachelor’s degree in Physical Education and Sports Medicine from Greensboro College, a master’s degree in Education with a concentration in counseling and administration from Campbell University and a doctorate in Education Leadership from Rowan University. 

Panelists:

Kasia Hanson, Global Sales Leader - Physical Security | Cybersecurity | Sports, Intel Corp & Chair of the Security Industry Association Women in Security Forum.  Kasia is an award-winning security leader at Intel, leading Global Security Ecosystem Development and Partnerships.   Kasia is the past Chair of the Security Industry Association Women in Security Forum, the 2022 SIA Progress Award Recipient, a Women in Security Power 100 honoree, and an ISJ Top Security Influencer.

Katheen Griggs, President, Databuoy Corporation.  Kathleen grew the company to an $18.5M Defense contract to develop and field Embedded Systems Command and Control Technology. She is a former Navy Engineer and DARPA Technical Agent, where she managed DARPA Warfighter Visualization, Smart Modules, and Distributed Robotics program efforts. Her program successes include video geo-registration,
augmented reality, and wearable computing.

Gayle Keller, Chief Reinvention Officer, Gayle Keller, LLC.  Gayle Keller is a former Microsoft sales executive who after 20+ years in tech felt impassioned to help close the gender gap in the S.T.E.A.M. fields after experiencing firsthand the gender biases that still exist in the workplace.

Katie Keenan, Senior Director, Live Event Operations, National Football League.  Katie is a global live event and venue operations executive with 18 years of experience in the sports industry. As Senior Director, Live Events & Operations at the NFL, she leads a team responsible for the planning and delivery of the NFL’s marquee events including Super Bowl and NFL Draft. 



About the Innovation Institute for Fan Experience

The Innovation Institute for Fan Experience (IIFX) was founded in 2020. IIFX’s vision is to be the leading and most trusted global authority on providing exceptional, memory-making fan experiences for the sports and entertainment industry. The Institute focuses on the fan journey and creating the ideal fan experience for its member organizations, one that results in increased revenue, sustainable growth, operational efficiency, a diversified workforce, new and repeat attendance, and maximized health, safety, and security through best practices, innovative technology solutions, and high-quality services. IIFX produces content and events and facilitates dialogue and collaboration around its core areas of expertise.

COPYRIGHT 2023 BY IIFX
ALL RIGHTS RESERVED

A Special Interview With Harry Hynekamp, VP of Guest Experiences @AMB Sports + Entertainment - A Companion on the Fan Journey
Recorded 6/5/2023

Dr. Lou Marciani, Director and Co-Founder of IIFX is joined by  Harry Hynekamp the Vice President of Guest Experiences for AMB Sports & Entertainment.   Harry is a Companion on the Fan Journey for sports and entertainment fans.  

Harry joined AMBSE in 2018.  His team is responsible for delivering the best
guest experiences for all customers, guests and fans of the Atlanta Falcons, Atlanta United FC, and all other world class sports and entertainment events at Mercedes-Benz Stadium. The NFL's 2022-23 Voice Of The Fan Survey show that Harry and his team know how to deliver a memory-making experience.  The Atlanta Falcons are the franchise with the best Gameday Staff and Overall Gameday Satisfaction in the NFL.

Dr. Lou and Harry talk about how Harry's prescription for success, including the importance of building a culture of success, deliver amazing hospitality and fan experiences, and the importance of living up to core values in everything you do.  Harry is a master class in leadership, one focused on people, passion, purpose, and profits.  
About the Innovation Institute for Fan Experience

The Innovation Institute for Fan Experience (IIFX) was founded in 2020. IIFX’s vision is to be the leading and most trusted global authority on providing exceptional, memory-making fan experiences for the sports and entertainment industry. The Institute focuses on the fan journey and creating the ideal fan experience for its member organizations, one that results in increased revenue, sustainable growth, operational efficiency, a diversified workforce, new and repeat attendance, and maximized health, safety, and security through best practices, innovative technology solutions, and high-quality services. IIFX produces content and events and facilitates dialogue and collaboration around its core areas of expertise.