41 min

Foundations of Enablement with Catherine Young and Carly Lehner The Workbounce Podcast

    • Management

Key Takeaways:


Provide a cohesive & co-ordinated experience for customer-facing reps
So that they can provide a cohesive and co-ordinated experience to the customer.


Leverage the knowledge that already exists in your team
Peer to peer training provides additional context and real-world application to standardised content, which helps new hires ramp faster.

Adapt your sales process to the buyer experience
Listen to the prospect and jump through their hoops, rather than making them jump through yours.

Everyone is vying for the attention of customer facing teams
Reps want a single point of entry to the content and information they need to do their jobs effectively.


We hope you enjoy the conversation. If you’d like to talk about any of the topics raised, or find out more about what we’re building at Workbounce, we’d love to hear from you. team@workbounce.com

Key Takeaways:


Provide a cohesive & co-ordinated experience for customer-facing reps
So that they can provide a cohesive and co-ordinated experience to the customer.


Leverage the knowledge that already exists in your team
Peer to peer training provides additional context and real-world application to standardised content, which helps new hires ramp faster.

Adapt your sales process to the buyer experience
Listen to the prospect and jump through their hoops, rather than making them jump through yours.

Everyone is vying for the attention of customer facing teams
Reps want a single point of entry to the content and information they need to do their jobs effectively.


We hope you enjoy the conversation. If you’d like to talk about any of the topics raised, or find out more about what we’re building at Workbounce, we’d love to hear from you. team@workbounce.com

41 min