13 min
Help Me Help You | TDSU Ep. 19 Lifetime Value
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- Careers
Jay Sanchez gives his best tip for succeeding in uncertain times, what we're calling the "help me help you" strategy. Timestamps:00:00:00 - The Secret Recipe00:01:41 - Aligning Goals with Customers and Organization00:03:03 - Turning CS Inwards: Help me help you00:04:30 - Building the Foundations of Customer Success00:05:49 - Connecting Internal Processes to the Customer Experience00:07:16 - Facilitating Customer Conversations and Relationships00:08:56 - Connecting with Sales and Other Te...
Jay Sanchez gives his best tip for succeeding in uncertain times, what we're calling the "help me help you" strategy. Timestamps:00:00:00 - The Secret Recipe00:01:41 - Aligning Goals with Customers and Organization00:03:03 - Turning CS Inwards: Help me help you00:04:30 - Building the Foundations of Customer Success00:05:49 - Connecting Internal Processes to the Customer Experience00:07:16 - Facilitating Customer Conversations and Relationships00:08:56 - Connecting with Sales and Other Te...
13 min