124 episodes

Welcome to the Hospitality Mavericks Podcast. We are on a mission to inspire leaders and entrepreneurs in the hospitality and restaurant industry to create profitable and heart-centred businesses from the inside out; the kind that both employees and customers love and support.

Here you will find conversations with industry Mavericks who take a value-based approach to running their businesses whilst displaying a fierce passion for our industry. They Dare to be Different.

This podcast uses the following third-party services for analysis:

Podcorn - https://podcorn.com/privacy
Chartable - https://chartable.com/privacy

Hospitality Mavericks Podcast Michael Tingsager

    • Entrepreneurship
    • 4.8 • 34 Ratings

Welcome to the Hospitality Mavericks Podcast. We are on a mission to inspire leaders and entrepreneurs in the hospitality and restaurant industry to create profitable and heart-centred businesses from the inside out; the kind that both employees and customers love and support.

Here you will find conversations with industry Mavericks who take a value-based approach to running their businesses whilst displaying a fierce passion for our industry. They Dare to be Different.

This podcast uses the following third-party services for analysis:

Podcorn - https://podcorn.com/privacy
Chartable - https://chartable.com/privacy

    #89 Naimesh Patel, Co-Founder of Manju's, on Back to Basics

    #89 Naimesh Patel, Co-Founder of Manju's, on Back to Basics

    I’ve wanted to have today’s guest on the show for a while now, and the day has finally arrived! Naimesh Patel is Co-Founder and CEO of Manju's, the family-run Indian restaurant in Brighton. Manju's is named after their 84 years old mother who is a chef at the restaurant – a lifelong dream now fulfilled. This was a deeply grounding interview where we unpack the importance of having an internal North Star.
    In our conversation we discuss their recruiting process, having on small menus, the reasons why hospitality businesses fail, and changing people’s perceptions of Indian food. As we enter 2021 with many challenges, we learn how Naimesh has practised patience whilst the restaurant has been closed since March 2020.
    Links:
    https://www.bbc.co.uk/programmes/b0175q02 (Peter Jones: How We Made Our Millions): https://www.bbc.co.uk/programmes/b0175q02 (https://www.bbc.co.uk/programmes/b0175q02)
    https://www.forbes.com/sites/jonathanponciano/2020/11/13/billionaire-bill-ackman-covid-will-get-ugly-in-next-few-months-but-expect-explosive-growth-once-its-over/?sh=570a20093b49 (Bill Ackman on the restaurant business): shorturl.at/iIRZ0
    https://www.hospitalitymavericks.com/podcast/episode/48974daa/29-enriching-lives-with-mowglis-nisha-katona-founder-and-md-of-mowgli-street-food (#29: Enriching Lives With Mowgli's Nisha Katona, Founder and MD of Mowgli Street Food): shorturl.at/cnzGN
    http://manjus.co.uk/ (Manjus.co.uk): http://manjus.co.uk/ (http://manjus.co.uk/)
    https://www.facebook.com/Manjus-272513206519959/ (Manju’s Facebook): https://www.facebook.com/Manjus-272513206519959/ (https://www.facebook.com/Manjus-272513206519959/)
    https://www.facebook.com/Manjus-272513206519959/ (Manju’s Instagram): https://www.facebook.com/Manjus-272513206519959/ (https://www.facebook.com/Manjus-272513206519959/)
    Connect with the podcast:
    https://colossal-designer-2784.ck.page/40ada1483a (Join the Hospitality Mavericks newsletter): https://rb.gy/5rqyeq (https://rb.gy/5rqyeq)
    https://www.facebook.com/groups/hospitalitygamechangers (Join the GameChanger Facebook Group): https://www.facebook.com/groups/hospitalitygamechangers (https://bit.ly/2GAvr2W)
    Please help us getting better by filling out the feedback survey on the podcast show here: https://bit.ly/37aIm5n (https://bit.ly/37aIm5n)


    This podcast uses the following third-party services for analysis:

    Podcorn - https://podcorn.com/privacy
    Chartable - https://chartable.com/privacy

    • 1 hr 7 min
    #88 Larry Korman, President of AKA Hotel Residences, on Being 3D

    #88 Larry Korman, President of AKA Hotel Residences, on Being 3D

    As we kick off with 2021, there’s a long road ahead of us. Larry Korman – design and travel extraordinaire – joins the show to share why he’s optimistic about the industry, and what you can do to keep innovating.
    AKA offers weekly and monthly stays in studio and one to two bedroom residences in beautiful buildings with personalised support. They have locations in NYC, Philadelphia, Washington DC, London and LA. It’s a division of Korman Communities, a four generation family-run real estate business since 1909 and pioneer of the furnished suite concept in 1966.
    I love Larry’s bullish energy, and his insatiable desire to build a great team. Tune in as we explore value propositions, innovating remotely, digital partnerships, humanising experiences and how AKA succeeds by looking at things 3-dimensionally.
    Links:
    https://www.stayaka.com/ (AKA): https://www.stayaka.com/ (https://www.stayaka.com/)
    https://www.technogym.com/ (Technogym): https://www.technogym.com/ (https://www.technogym.com/)
    https://twitter.com/wolfgangpuck (Wolfgang Puck): https://twitter.com/wolfgangpuck (https://twitter.com/wolfgangpuck)
    https://www.hospitalitymavericks.com/podcast/episode/2dd4b48f/84-jeremiah-tower-the-father-of-american-cuisine-on-the-creative-force (#84 Jeremiah Tower, the Father of American Cuisine, on the Creative Force): https://www.hospitalitymavericks.com/podcast/episode/2dd4b48f/84-jeremiah-tower-the-father-of-american-cuisine-on-the-creative-force (https://www.hospitalitymavericks.com/podcast/episode/2dd4b48f/84-jeremiah-tower-the-father-of-american-cuisine-on-the-creative-force)
    https://www.youtube.com/watch?v=WefXe-io6aw (Jeremiah Tower: The Last Magnificent): https://www.youtube.com/watch?v=WefXe-io6aw (https://www.youtube.com/watch?v=WefXe-io6aw)
    https://twitter.com/jeangeorges (Jean-Georges Vongerichten): https://twitter.com/jeangeorges (https://twitter.com/jeangeorges)
    https://www.stayaka.com/live-it/new-york (Live it! Program): https://www.stayaka.com/live-it/new-york (https://www.stayaka.com/live-it/new-york)
    https://www.karamoorwines.com/ (Karamoor Estate Wines): https://www.karamoorwines.com/ (https://www.karamoorwines.com/)
    https://twitter.com/larrykorman (Larry’s Twitter): https://twitter.com/larrykorman (https://twitter.com/larrykorman)
    https://www.hospitalitymavericks.com/podcast/episode/47d79bee/24-exceptional-hospitality-leadership-with-peter-avis-customer-service-and-hospitality-consultant (#24: Exceptional Hospitality Leadership With Peter Avis, Customer Service and Hospitality Consultant): https://www.hospitalitymavericks.com/podcast/episode/47d79bee/24-exceptional-hospitality-leadership-with-peter-avis-customer-service-and-hospitality-consultant (https://www.hospitalitymavericks.com/podcast/episode/47d79bee/24-exceptional-hospitality-leadership-with-peter-avis-customer-service-and-hospitality-consultant)
    Connect with the podcast:
    https://colossal-designer-2784.ck.page/40ada1483a (Join the Hospitality Mavericks newsletter): https://rb.gy/5rqyeq (https://rb.gy/5rqyeq)
    https://www.facebook.com/groups/hospitalitygamechangers (Join the GameChanger Facebook Group): https://www.facebook.com/groups/hospitalitygamechangers (https://bit.ly/2GAvr2W)
    Please help us get better by filling out the feedback survey on the podcast show here: https://bit.ly/37aIm5n (https://bit.ly/37aIm5n)


    This podcast uses the following third-party services for analysis:

    Podcorn - https://podcorn.com/privacy
    Chartable - https://chartable.com/privacy

    • 53 min
    Hospitality and The Infinite Game #006: Purpose and Profit

    Hospitality and The Infinite Game #006: Purpose and Profit

    Purpose and profit. Those two simple words are really not that simple in daily practice, but both are symbiotic for any business. In this episode we explore how companies can operate on a clear alignment of the two, and how we best define these terms.
    From Apple to Patagonia, being purpose-driven wins on the long-term. So what does it take for your purpose to be actionable, and not get swept away by lofty or delusional goals? Tune in to episode 6 as we discuss bringing people together, the distribution of wealth, knowing your why and tweaking a company’s direction.
    It’s clear there’s still so much more to discover. We’re on a mission to unpack how the hospitality industry can operate on a better model. Join in on our continued conversation by connecting with us through the links below.
    Resources mentioned:
    https://www.hospitalitymavericks.com/podcast/episode/299f7e23/hospitality-and-the-infinite-game-002-doughnut-economics (#002: Doughnut Economics): https://www.hospitalitymavericks.com/podcast/episode/299f7e23/hospitality-and-the-infinite-game-002-doughnut-economics (https://www.hospitalitymavericks.com/podcast/episode/299f7e23/hospitality-and-the-infinite-game-002-doughnut-economics)
    https://www.amazon.co.uk/Infinite-Game-Businesses-Achieve-Long-Lasting/dp/0241295599 (‘The Infinite Game’ by Simon Sinek): https://www.amazon.co.uk/Infinite-Game-Businesses-Achieve-Long-Lasting/dp/0241295599 (https://www.amazon.co.uk/Infinite-Game-Businesses-Achieve-Long-Lasting/dp/0241295599)
    https://www.amazon.co.uk/Homo-Deus-Brief-History-Tomorrow/dp/1784703931/ (‘Homo Deus: A Brief History of Tomorrow’ by Yuval Noah Harari: https://www.amazon.co.uk/Homo-Deus-Brief-History-Tomorrow/dp/1784703931/)
    https://sdgs.un.org/goals (UN 17 Goals of Development): https://sdgs.un.org/goals (https://sdgs.un.org/goals)
    Get in touch:
    Michael’s Email: michael@hospitalitymavericks.com
    David’s Email: david@objectspaceplace.com
    Michael’s LinkedIn: https://www.linkedin.com/in/michaeltingsager/ (https://www.linkedin.com/in/michaeltingsager/)
    David’s LinkedIn: https://www.linkedin.com/in/davidchenery-sustainablehospitalitydesign/ (https://www.linkedin.com/in/davidchenery-sustainablehospitalitydesign/)


    We have been recording this from a brand new podcast suite at Plus X Innovation Hub on Lewes Road in Brighton. This place is an awesome seven storey Innovation Hub for creative and innovative entrepreneurs. It’s got media suites for creating content like podcasts, it’s got maker workshops for prototyping including a 3D printing farm, plus it’s got plenty of co-working and office space. They’ve also just launched an Innovation support programme for businesses called BRITE which you can check out at http://www.briteinnovation.co.uk (www.briteinnovation.co.uk).


    This podcast uses the following third-party services for analysis:

    Podcorn - https://podcorn.com/privacy
    Chartable - https://chartable.com/privacy

    • 36 min
    #87 Deepak Ohri, CEO Lebua Hotels and Resorts, on Emotional Touch Points

    #87 Deepak Ohri, CEO Lebua Hotels and Resorts, on Emotional Touch Points

    Connecting all the way from Bangkok, Thailand, I’m joined by Deepak Ohri, CEO Lebua Hotels and Resorts. Deepak is a real truth-seeker, so I really enjoyed hearing his gems of knowledge. As he mentions in this episode, “people are assets, not costs” – we need to look after our staff now more than ever.
    Deepak is an entrepreneur, business leader, public speaker, guest lecturer, and mentor. He joined Lebua Hotels and Resorts in 2003, where he helped drive its ambitious growth by keeping the human in the centre of everything. The Bangkok-based luxury hotels and restaurants company have locations in Thailand, India, and New Zealand.
    Join us as we explore the opportunities with 5G, the future of green luxury tourism, sticking to the basics, and what we can learn from The Godfather.
    Links:
    https://lebua.com/ (Lebua Hotels and Resorts): https://lebua.com/ (https://lebua.com/)
    https://www.hospitalitymavericks.com/podcast/episode/c2d89fa2/10-leadership-advice-from-andreas-karlsson-ceo-of-sticksnsushi (#10: Leadership Advice From Andreas Karlsson, CEO of Sticks'n'Sushi): https://www.hospitalitymavericks.com/podcast/episode/c2d89fa2/10-leadership-advice-from-andreas-karlsson-ceo-of-sticksnsushi (https://www.hospitalitymavericks.com/podcast/episode/c2d89fa2/10-leadership-advice-from-andreas-karlsson-ceo-of-sticksnsushi)
    Connect with the podcast:
    https://colossal-designer-2784.ck.page/40ada1483a (Join the Hospitality Mavericks newsletter): https://rb.gy/5rqyeq (https://rb.gy/5rqyeq)
    https://www.facebook.com/groups/hospitalitygamechangers (Join the GameChanger Facebook Group): https://www.facebook.com/groups/hospitalitygamechangers (https://bit.ly/2GAvr2W)
    Please help us get better by filling out the feedback survey on the podcast show here: https://bit.ly/37aIm5n (https://bit.ly/37aIm5n)


    This podcast uses the following third-party services for analysis:

    Podcorn - https://podcorn.com/privacy
    Chartable - https://chartable.com/privacy

    • 42 min
    Hospitality and The Infinite Game #005: B Corps

    Hospitality and The Infinite Game #005: B Corps

    The B Corp movement envisions a global economy that uses business as a force for good. Businesses should not only generate returns, but also to create value for its customers, employees, community, and the environment. Through its rigorous assessments, there are now over 3,300 certified B Corporations across 150 industries in 71 countries.
    In this episode we explore the pragmatic way to assess if businesses are built as ‘good’. It’s clear that becoming a B Corp is no award show or marketing exercise as you need to continually improve to maintain your status. Join us as we discuss our scores from their assessment, how it has helped many businesses grow sustainably, and its implications for going mainstream.
    Resources mentioned:
    https://bcorporation.uk/ (BCorporation.uk)
    https://www.hospitalitymavericks.com/podcast/episode/26a06cb6/hospitality-and-the-infinite-game-001-long-term-thinking (#001: Long-term Thinking)
    https://www.hospitalitymavericks.com/podcast/episode/299f7e23/hospitality-and-the-infinite-game-002-doughnut-economics (#002: Doughnut Economics)
    https://www.hospitalitymavericks.com/podcast/episode/28680a8d/hospitality-and-the-infinite-game-003-circular-economy (#003: Circular Economy)
    https://www.toastale.com/ (Toast Ale)
    https://www.thebearkitchen.co/ (The Bear Kitchen)
    https://app.bimpactassessment.net/get-started (B Corp Free Assessment Tool)
    https://www.amazon.co.uk/There-No-Planet-Handbook-Break/dp/1108439586 (‘There Is No Planet B’ by Mike Berners-Lee)
    Get in touch:
    Michael’s Email: michael@hospitalitymavericks.com
    David’s Email: david@objectspaceplace.com
    Michael’s LinkedIn: https://www.linkedin.com/in/michaeltingsager/ (https://www.linkedin.com/in/michaeltingsager/)
    David’s LinkedIn: https://www.linkedin.com/in/davidchenery-sustainablehospitalitydesign/ (https://www.linkedin.com/in/davidchenery-sustainablehospitalitydesign/)
    We have been recording this from a brand new podcast suite at Plus X Innovation Hub on Lewes Road in Brighton. This place is an awesome seven storey Innovation Hub for creative and innovative entrepreneurs. It’s got media suites for creating content like podcasts, it’s got maker workshops for prototyping including a 3D printing farm, plus it’s got plenty of co-working and office space. They’ve also just launched an Innovation support programme for businesses called BRITE which you can check out at http://www.briteinnovation.co.uk (www.briteinnovation.co.uk).


    This podcast uses the following third-party services for analysis:

    Podcorn - https://podcorn.com/privacy
    Chartable - https://chartable.com/privacy

    • 31 min
    #86 Kitty Newman and Klaudia Mitura, &Happiness Co-Hosts, on Placing Happiness First

    #86 Kitty Newman and Klaudia Mitura, &Happiness Co-Hosts, on Placing Happiness First

    Building trust and having the space to be creative is essential for any business to thrive. Today’s guests Kitty Newman and Klaudia Mitura have seen this impact operators firsthand, so I can’t wait to unpack what you can do to practically implement these values into your workplace.
    As co-hosts of andHappiness, a podcast which explores what makes us happy, Kitty and Klaudia are obsessed with storytelling. Alongside the podcast, Kitty is the Director of creative digital marketing agency TrapezeMedia, and Klaudia is a work psychologist and a learning and development specialist. They also provide online training, including https://www.trapezemedia.co.uk/reset-menu (the popular Hospitality Reset Menu).
    We discuss buying directly from brands, how restaurants track ROI from online marketing, the future of at-home restaurant experiences, and how to watch out for your ‘gremlins’.
    Links:
    https://www.andhappiness.co.uk/ (and Happiness Podcast): https://www.andhappiness.co.uk/ (https://www.andhappiness.co.uk/)
    https://www.instagram.com/brightoncoffeeworks/ (Brighton Coffee Works): https://www.instagram.com/brightoncoffeeworks/ (https://www.instagram.com/brightoncoffeeworks/)
    https://dirty-bones.com/ (Dirty Bones): https://dirty-bones.com/ (https://dirty-bones.com/)
    https://riceerror.com/ (Rice Error): https://riceerror.com/ (https://riceerror.com/)
    https://www.andhappiness.co.uk/episodes//episode-19-socialmedia (Episode 19: Social Media andHappiness): https://www.andhappiness.co.uk/episodes//episode-19-socialmedia (https://www.andhappiness.co.uk/episodes//episode-19-socialmedia)
    https://www.hospitalitymavericks.com/podcast/episode/1cc3c37c/72-edd-heller-founder-of-the-ethicurean-guild-and-100000-meals-for-those-in-need (#72 Edd Heller, Founder of The Ethicurean Guild, and 100,000 meals for those in need): https://www.hospitalitymavericks.com/podcast/episode/1cc3c37c/72-edd-heller-founder-of-the-ethicurean-guild-and-100000-meals-for-those-in-need (https://www.hospitalitymavericks.com/podcast/episode/1cc3c37c/72-edd-heller-founder-of-the-ethicurean-guild-and-100000-meals-for-those-in-need)
    https://www.dent.global/accelerators/ (Dent Accelerator): https://www.dent.global/accelerators/ (https://www.dent.global/accelerators/)
    https://www.amazon.co.uk/Key-Person-Influence-Revised-Five-Step/dp/178133109X/ (‘Key Person of Influence’ by Daniel Priestley): https://amzn.to/3bjhTWG (https://amzn.to/3bjhTWG)
    https://www.amazon.co.uk/Drive-Surprising-Truth-About-Motivates/dp/1786891700/ref=sr_1_1?dchild=1andkeywords=%E2%80%98Drive%E2%80%99+by+Daniel+Pinkandqid=1608222954ands=booksandsr=1-1 (‘Drive’ by Daniel Pink): https://amzn.to/2MDeacv (https://amzn.to/2MDeacv)
    https://www.trapezemedia.co.uk/ (TrapezeMedia.co.uk): https://www.trapezemedia.co.uk/ (https://www.trapezemedia.co.uk/)
    https://www.trapezemedia.co.uk/reset-menu (Hospitality Reset Menu): https://www.trapezemedia.co.uk/reset-menu (https://www.trapezemedia.co.uk/reset-menu)
    https://www.trapezemedia.co.uk/2nd-course (Social Media Paid Ads Workshop): https://www.trapezemedia.co.uk/2nd-course (https://www.trapezemedia.co.uk/2nd-course)
    https://www.hospitalitymavericks.com/podcast/episode/1b3330d8/71-mark-smith-founder-of-double-up-social-on-telling-your-story (#71 Mark Smith, Founder of Double Up Social, on Telling Your Story): https://www.hospitalitymavericks.com/podcast/episode/1b3330d8/71-mark-smith-founder-of-double-up-social-on-telling-your-story (https://www.hospitalitymavericks.com/podcast/episode/1b3330d8/71-mark-smith-founder-of-double-up-social-on-telling-your-story)
    https://www.hospitalitymavericks.com/podcast/episode/4a14c886/34-love-it-or-leave-it-creating-workplace-happiness-with-samantha-clarke-happiness-consultant-author-and-founder-of-the-growth-and-happiness-school (#34: Love It Or Leave It: Creating Workplace Happiness With Samantha Clarke):...

    • 54 min

Customer Reviews

4.8 out of 5
34 Ratings

34 Ratings

Miss-JC ,

Great podcast

I've been listening to this podcast for a while now - love the great content and the valuable industry insights. Highly recommend!

Smithy2020 ,

A must listen.

A unique podcast that offers valuable insights from industry leaders. A must listen to for anyone in the trade.

Sam22706058 ,

Valuable podcast

Great content, energy and guests!

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