25 min
Ian Parry interview - Daisy Rock Co-Founder and UK Energy Sector Consultant The Tech Entrepreneur
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- Entrepreneurship
In this episode, we’ll be interviewing Ian Parry, co-founder of Daisy rock and consultant in the energy sector.
We’ll learn about his career path and how different it was to work for big companies like British Gas as opposed to smaller startups.
Ian is going to share with us his perspective on how the industry has evolved throughout the years and how the growth in competition has shaped the sector.
In this episode, you’ll also learn what it’s like to work for Pure Planet and how some companies are moving on from call centers and providing a different customer support journey.
We are going to talk about the key ways to boost engagement through community and apps.
You’ll hear about the current challenges and trends in the industry and how quality data can help companies providing a better customer experience, leaving the friction behind.
All the relevant links are listed below, enjoy the episode.
Quote
“ As a customer, I just assume that you know how much I use. Why can’t I give permission from one energy supplier to another to give them my billing history? This helps them serve me better.” Ian Parry
Guest Bio:
Ian Parry is the co-founder of Daisy Rock, he has a long history as a consultant and leader in the energy sector.
He started his career working for British Gas for 13 years and later moved into consulting for companies such as Jaywing and Experian.
More recently he worked with Pure Planet, Social Energy, and Colorado Energy giving him a well-rounded perspective of the industry ranging from the big-six to Startups.
Timestamps:
● 00:20 Podcast and guest Introduction
● 00:49 Ian's career background
● 2:08 What has changed in the industry
● 4:24 Ian's experience with Pure Planet
● 8:20 Will Energy Companies have call centers in the future?
● 9:58 How to increase engagement
● 13:35 How data affects behavior
● 15:17 Community-based energy companies
● 16:20 The current trends in the industry
● 18:19 The current challenges in the industry
● 22:10 What are the changes needed in the sector?
● 24:34 Episode wrap-up
Links:
ClearSky Logic:
https://www.clearskylogic.com/
Daisy Rock Consulting:
https://www.linkedin.com/company/daisyrock/
Check out Previous episodes:
Spotify:
https://open.spotify.com/episode/5DFn4ZPaCDfxATpkmHwREa
ListenNotes:
https://www.listennotes.com/podcasts/the-tech-entrepreneur-darren-auld-vKnFAbfa03E/
Google Podcasts:
https://podcasts.google.com/feed/aHR0cHM6Ly9mZWVkcy5idXp6c3Byb3V0LmNvbS8xMzA0ODA5LnJzcw==
In this episode, we’ll be interviewing Ian Parry, co-founder of Daisy rock and consultant in the energy sector.
We’ll learn about his career path and how different it was to work for big companies like British Gas as opposed to smaller startups.
Ian is going to share with us his perspective on how the industry has evolved throughout the years and how the growth in competition has shaped the sector.
In this episode, you’ll also learn what it’s like to work for Pure Planet and how some companies are moving on from call centers and providing a different customer support journey.
We are going to talk about the key ways to boost engagement through community and apps.
You’ll hear about the current challenges and trends in the industry and how quality data can help companies providing a better customer experience, leaving the friction behind.
All the relevant links are listed below, enjoy the episode.
Quote
“ As a customer, I just assume that you know how much I use. Why can’t I give permission from one energy supplier to another to give them my billing history? This helps them serve me better.” Ian Parry
Guest Bio:
Ian Parry is the co-founder of Daisy Rock, he has a long history as a consultant and leader in the energy sector.
He started his career working for British Gas for 13 years and later moved into consulting for companies such as Jaywing and Experian.
More recently he worked with Pure Planet, Social Energy, and Colorado Energy giving him a well-rounded perspective of the industry ranging from the big-six to Startups.
Timestamps:
● 00:20 Podcast and guest Introduction
● 00:49 Ian's career background
● 2:08 What has changed in the industry
● 4:24 Ian's experience with Pure Planet
● 8:20 Will Energy Companies have call centers in the future?
● 9:58 How to increase engagement
● 13:35 How data affects behavior
● 15:17 Community-based energy companies
● 16:20 The current trends in the industry
● 18:19 The current challenges in the industry
● 22:10 What are the changes needed in the sector?
● 24:34 Episode wrap-up
Links:
ClearSky Logic:
https://www.clearskylogic.com/
Daisy Rock Consulting:
https://www.linkedin.com/company/daisyrock/
Check out Previous episodes:
Spotify:
https://open.spotify.com/episode/5DFn4ZPaCDfxATpkmHwREa
ListenNotes:
https://www.listennotes.com/podcasts/the-tech-entrepreneur-darren-auld-vKnFAbfa03E/
Google Podcasts:
https://podcasts.google.com/feed/aHR0cHM6Ly9mZWVkcy5idXp6c3Byb3V0LmNvbS8xMzA0ODA5LnJzcw==
25 min