Ilonah: "Naiwanan Ako ng Shuttle Noong Pandemic, Nilakad ko ang C5!"

In this episode, we meet Ilonah, who started her call center career in January 2020, right before the pandemic hit.

She shares about her training and onboarding experience, at noong maiwan siya ng shuttle papunta sa work noong lockdown!

Ilonah shares her resilience during COVID-19, from training processes to managing customer cancellations.

Tune in for her stories of balancing work and personal life during a global crisis, plus amusing tales from the production floor.

00:00 Starting a Call Center Career During the Pandemic

00:26 Training and Onboarding Challenges

02:01 Lockdown and Work-from-Home Transition

03:25 Handling Cancellations and Lockdown Stories

09:13 Navigating Work-from-Home Setup

19:03 Overcoming Rejections and Finding Opportunities

27:44 Applying for the Job

28:06 Call Center Experience

29:13 Challenges and Realities

32:12 Health and Work-Life Balance

42:28 Training and Skills Development

43:38 Transition to a New Career

49:18 Thoughts on AI in the Workplace

51:18 Advice for Aspiring Call Center Agents