Innovation and Trust: Navigating Tech in Credit Unions with Jamie Kruspel

In this episode of Counting Change, host Arjun Sahgal discusses the dynamic intersection of community finance and tech innovation with Jamie Kruspel, Chief Transformation Officer at Mainstreet Credit Union.

The episode explores how credit unions can innovate with technology while maintaining trust and personal relationships. Jamie shares insights on AI, digital transformation, and fostering a culture of experimentation in the financial sector. Jamie also discusses practical examples of AI and automation improving efficiency and the importance of authentic relationships in financial services.

Counting Change is hosted and run by ⁠⁠Ascent Platform⁠⁠.