Insurance Uncut Lane Clark & Peacock

This week we talk to Charlotte Jones, CFO of Aviva. We discuss:

• Being part of the transformational journey that Aviva has been on.
• What are the current challenges facing insurance CFOs?
• The importance of creating the right organisational culture.
• Insights from Charlotte’s career journey.

This week we talk to Matt Byrne, Head of Actuarial Function at NFU Mutual, about AI and what practical next steps insurers should be looking to take. We discuss:

• What tools and products are available to help you utilise AI and machine learning
• How actuaries are well placed to help with the implementation of AI across the business
• Key learnings from using AI and some of the current limitations
• Tips for being a great mentor and a mentee.

This week we talk to Anton Ossip, Chief Claims Officer at esure, about innovation within personal lines business. We discuss:

• Previous role as CEO of Discovery Insure and the mindset needed to drive innovation.
• Developing products and solutions to help reduce claims.
• What is stopping innovation within the UK personal lines market?
• How insurers can make use of AI within the claims process.

This week we talk to Rafaela Fakhre, Associate Director at Eames Consulting, and Wendy Kriz Evans, Principal at LCP, about key learnings from their report on optimising capital model validation resourcing. We discuss:

• Actions firms can take now ahead of the 2024 capital model validation season.
• Is there still a demand shortage for actuarial roles across the market?
• Hot topics for capital and validation in 2024.

This week we talk to Laura Hobern, Partner at LCP, about key learnings from the 2023 year-end and what to look out for in 2024. We discuss:

• What is driving the recent casualty reserve deteriorations across the market?
• Is the market doing enough on inflation, in particular social inflation?
• Insights from LCP’s recent market benchmarking
• What are some of the issues at the top of the board’s agenda at the start of 2024?

This week we talk to Chelsey Sprong, Head of Social Impact at Beazley, and Jinita Shah, Partner at LCP, about diversity, equity and inclusion in the insurance market. We discuss:

• Pros and cons of using quotas to help improve female representation at senior levels
• The FCA and PRA consultations on diversity and inclusion in the financial sector
• What firms can be doing on the ‘S’ in ESG and how this links to DEI
• Tips on how to make diversity, equity and inclusion “business as usual”