Jason teaches us how to craft end to end customer experiences online by dragging brands kicking and screaming into a New Retail future.
In this episode we discuss:
How many opportunities brands have to create an experience and one excellent exampleWhy you must be building out impeccable experiences across all your touchpointsCustomers expect perfection, what it means when you don't achieve that and how it can be goodCreating effective feedback loopsSee Jason on LinkedIn here.
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