33 min
Leading with Empathy: Active Listening Techniques for Managers and Professionals Conflict Skills
-
- Management
In this episode of the Conflict Skills Podcast we are unearthing the power of listening and empathy in your organization. I provide a practical framework for helping staff and collegues to feel heard in situations where you want to not only understand what they are saying, but also help them to feel supported.
Hint: it's not saying, "I understand".....
and it's certainly not saying "I understand, but........ ".
In this episode of the Conflict Skills Podcast we are unearthing the power of listening and empathy in your organization. I provide a practical framework for helping staff and collegues to feel heard in situations where you want to not only understand what they are saying, but also help them to feel supported.
Hint: it's not saying, "I understand".....
and it's certainly not saying "I understand, but........ ".
33 min