51 min
My Power-Full Woman this week is Joan Lind Take a Walk in the Enchanted Forest
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- Entrepreneurship
I met Joan through Suzy Orr – see her episode – another powerful woman who runs the Unique Ladies networking groups.
Joan is the CEO of trybooking, an international company based in the Lake District – how cool is that? What a fabulous place to run your company from!
It’s a super simple-to-use event and ticket booking company – sort of similar to Eventbrite and such, but so much easier to use. And … it has one thing that’s huge for me, a Human Being at the end of the phone!
I’m not the world’s best at using this type of program, and wading through generic how-to docs rarely answers my question. Imagine my delight when I began using trybooking, got in a muddle and discovered there was actually a phone number to call! And then, the phone was answered immediately, and the voice on the other end was a lovely Lancashire lady who asked how she could help me … listened to my problem … and spent the next hour helping me set up my account, the event, the home page, the ticketing, and everything.
Of course, I was hooked.
And that is Joan’s forte. She’s a power-full woman who believes in human beings, customer care, and really helping people. And not just her customers but her staff too. We had a really good chat about teamwork, being part of the team and – and I love this – Delegating Up!
Joan talks about how delegation works best when the staff feel able to delegate up to the boss, where they can take their problem to the boss and know they’ll be heard, listened to and helped. Never put down or belittled. We talked too about how getting all the team involved in finding solutions to challenges really does work, and how listening to and encouraging staff to find new and creative ways to do things can really push the company forward. It inspires the staff too, makes them better and enlarges their skillset. And morale takes off! Not just for the staff but for the managers too.
I love chatting with Joan, she’s had an amazing life which she shares with us here. And so many creative ways of doing business. One of the roles she loves best is being Entrepreneur in Residence at Lancaster University. It’s a great programme to help business students, and the teaching staff. Look it up, it’s very interesting.
Contact Joan at …
Trybooking and LinkedIn
And don't miss an episode - Subscribe!
I met Joan through Suzy Orr – see her episode – another powerful woman who runs the Unique Ladies networking groups.
Joan is the CEO of trybooking, an international company based in the Lake District – how cool is that? What a fabulous place to run your company from!
It’s a super simple-to-use event and ticket booking company – sort of similar to Eventbrite and such, but so much easier to use. And … it has one thing that’s huge for me, a Human Being at the end of the phone!
I’m not the world’s best at using this type of program, and wading through generic how-to docs rarely answers my question. Imagine my delight when I began using trybooking, got in a muddle and discovered there was actually a phone number to call! And then, the phone was answered immediately, and the voice on the other end was a lovely Lancashire lady who asked how she could help me … listened to my problem … and spent the next hour helping me set up my account, the event, the home page, the ticketing, and everything.
Of course, I was hooked.
And that is Joan’s forte. She’s a power-full woman who believes in human beings, customer care, and really helping people. And not just her customers but her staff too. We had a really good chat about teamwork, being part of the team and – and I love this – Delegating Up!
Joan talks about how delegation works best when the staff feel able to delegate up to the boss, where they can take their problem to the boss and know they’ll be heard, listened to and helped. Never put down or belittled. We talked too about how getting all the team involved in finding solutions to challenges really does work, and how listening to and encouraging staff to find new and creative ways to do things can really push the company forward. It inspires the staff too, makes them better and enlarges their skillset. And morale takes off! Not just for the staff but for the managers too.
I love chatting with Joan, she’s had an amazing life which she shares with us here. And so many creative ways of doing business. One of the roles she loves best is being Entrepreneur in Residence at Lancaster University. It’s a great programme to help business students, and the teaching staff. Look it up, it’s very interesting.
Contact Joan at …
Trybooking and LinkedIn
And don't miss an episode - Subscribe!
51 min