25 min
Navigating the ups and downs of running a will writing business Today's Wills & Probate Podcast
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- Management
The Today's Wills and Probate Podcast welcomes Andrew Buchan, Managing Director of James McKenzie Wills, to discuss the ups and downs of running an estate planning business.Andrew has been with the business for 14 years and has seen the development of the sector first hand. He explains his role and responsibility both to his staff but also to his clients; it's been said many times but customer service really is king and ensuring that staff have the tools to do their jobs effectively is hugely...
The Today's Wills and Probate Podcast welcomes Andrew Buchan, Managing Director of James McKenzie Wills, to discuss the ups and downs of running an estate planning business.Andrew has been with the business for 14 years and has seen the development of the sector first hand. He explains his role and responsibility both to his staff but also to his clients; it's been said many times but customer service really is king and ensuring that staff have the tools to do their jobs effectively is hugely...
25 min