6 episodes

Inspiring interviews with Owner-Managed Businesses in the UK. How they started, the challenges they face and their plans for the future. Hosted by Steve Burles founder of Puddle Agency. Twitter: @stevenburles

Owner-Managed Steve Burles

    • Management
    • 5.0, 8 Ratings

Inspiring interviews with Owner-Managed Businesses in the UK. How they started, the challenges they face and their plans for the future. Hosted by Steve Burles founder of Puddle Agency. Twitter: @stevenburles

    How a long standing family business extends customer service in the world of online retail

    How a long standing family business extends customer service in the world of online retail

    In this episode of Owner-Managed Steve talks to Richard Whitaker owner of Whitakers of Shipley. We’ll be discussing how this unashamedly old fashioned company that started in 1964 has jumped into the world of online retail and is reaping the benefits.

    • 31 min
    Hear from an expert in Customer Journey Mapping and how he’s helping SME’s

    Hear from an expert in Customer Journey Mapping and how he’s helping SME’s

    In this episode of Owner-Managed Steve talks to Nigel Greenwood owner of Simply Customer and Bubul. We’ll be discussing the career path that has taken him from HBOS and Lloyds Bank to becoming an expert in customer journey mapping and focusing on the sme market.

    • 59 min
    How a Steel Merchant is bucking the trend in an unstable UK market

    How a Steel Merchant is bucking the trend in an unstable UK market

    In this episode of Owner-Managed Steve talks to Mark Sugden owner of family-run steel stockholders John W Laycock. In an unstable UK market hear how Mark has taken this long-standing business into new territory with a solid business plan.

    • 37 min
    High growth EV Charging business talks about the future for Electric Vehicles

    High growth EV Charging business talks about the future for Electric Vehicles

    In this episode of Owner-Managed Steve talks to Nick McNally from McNally EV a UK wide EV Charger installation business. Nick will be talking about his 5-year long journey when he identified the industry as a growth area. How he has met the challenges of a high growth business. And his plans for the future of the business and where we stand in terms of electric vehicle penetration in the UK.

    • 27 min
    How to start your own Solicitors Firm

    How to start your own Solicitors Firm

    In this episode of Owner-Managed Steve talks to Richard Newstead the owner of Rinew Legal. They discuss how after several years of working for some top law firms in Leeds, Richard has decided to open his own. He’ll be telling us about how he has achieved this, his plans for the future and a couple of up and coming employment law issues that you need to be aware of.

    • 33 min
    How a local Letting Agent is tackling the Letting Fee Ban

    How a local Letting Agent is tackling the Letting Fee Ban

    In this episode of Owner-Managed Steve talks to Lee Bilbrough the owner of Hayfield Robinson Lettings. They discuss the recent ‘Lettings Fee Ban’ that came into force on the 1st June 2019. Lee talks about the effects it has on the industry as well as the eventual waterfall effect it may have on clients and landlords.

    • 13 min

Customer Reviews

5.0 out of 5
8 Ratings

8 Ratings

PodcastLawMan ,

SME Podcasts

Well done Steve.

Snewo65 ,

Great insights

Great to see some attention getting brought to Northern SME’s 👍🏼

Top Podcasts In Management