24 episodes

Radio Ombudsman is our regular podcast hosted by Parliamentary and Health Service Ombudsman Rob Behrens. It features frank conversations on a range of topics including NHS investigations, good complaint handling and improving public services. 

The Ombudsman makes final decisions on complaints about government departments, other public organisations and the NHS in England. We do this fairly and without taking sides. Visit our website: www.ombudsman.org.uk

Intro/outro music (Episodes 15+16): Rhys Hamilton

Intro/outro music (Episodes 7-14 and 17): Sea Shanty (Alice in Wonderland) © David Ridley https://soundcloud.com/david-ridley

Intro/outro music (Episodes 1 to 6): Trail by Nobara Hayakawa, licensed under CC 3.0 Source: http://freemusicarchive.org/music/Nobara_Hayakawa/Trail_EP/Nobara_Hayakawa_-_Trail_EP_-_Trail

Radio Ombudsman Parliamentary and Health Service Ombudsman

    • Government
    • 5.0 • 3 Ratings

Radio Ombudsman is our regular podcast hosted by Parliamentary and Health Service Ombudsman Rob Behrens. It features frank conversations on a range of topics including NHS investigations, good complaint handling and improving public services. 

The Ombudsman makes final decisions on complaints about government departments, other public organisations and the NHS in England. We do this fairly and without taking sides. Visit our website: www.ombudsman.org.uk

Intro/outro music (Episodes 15+16): Rhys Hamilton

Intro/outro music (Episodes 7-14 and 17): Sea Shanty (Alice in Wonderland) © David Ridley https://soundcloud.com/david-ridley

Intro/outro music (Episodes 1 to 6): Trail by Nobara Hayakawa, licensed under CC 3.0 Source: http://freemusicarchive.org/music/Nobara_Hayakawa/Trail_EP/Nobara_Hayakawa_-_Trail_EP_-_Trail

    Derek Richford on how personal tragedy led him to uncover serious failings in maternity care

    Derek Richford on how personal tragedy led him to uncover serious failings in maternity care

    Derek Richford talks to Rob Behrens about the loss of his newborn grandson, Harry, at East Kent Hospitals University Trust. He explains how his sheer persistence uncovered the truth of what went wrong and eventually led to a criminal investigation at the Trust. He also tells us what organisations involved in the complaint process can learn from his family's tragic experience.

    • 46 min
    Day Riley on being transgender, mental health and what Pride means to her

    Day Riley on being transgender, mental health and what Pride means to her

    In a special edition to mark Pride month, PHSO Facilities Analyst Day Riley shares her personal experiences of the challenges of being trans and living with mental health issues. She also has advice on how we can all be better allies for the LGBTQ+ community and other minority groups, and explains why Pride for her is all about activism.

    • 33 min
    Baroness Hale of Richmond: Blazing a trail and balancing objectivity with empathy in the courtroom

    Baroness Hale of Richmond: Blazing a trail and balancing objectivity with empathy in the courtroom

    Baroness Hale of Richmond talks about her esteemed legal career and role as President of the Supreme Court. She explains how balancing objectivity with empathy is vital in her profession, and why diversity and inclusion begins with asking the right questions.

    • 24 min
    Lord Adebowale: Leadership, tackling health inequalities and reshaping the NHS after COVID

    Lord Adebowale: Leadership, tackling health inequalities and reshaping the NHS after COVID

    Lord Victor Adebowale, Chair of NHS Confederation, talks to Ombudsman Rob Behrens about the impact of COVID on the NHS and the Confederation’s plans to reshape the health and care system in its aftermath. He also discusses the role NHS leaders have to play in taking complaints seriously and in addressing health inequalities.

    • 28 min
    Dame Jackie Daniel: The challenges of being a senior leader in the NHS

    Dame Jackie Daniel: The challenges of being a senior leader in the NHS

    Dame Jackie Daniel, CEO of Newcastle Hospitals NHS Foundation Trust, talks about her journey from being a nurse to becoming CEO of one of the best performing NHS Trusts in the CQC's national inpatient survey. She shares some of her toughest challenges as a senior NHS leader and explains why the new Complaint Standards are central to organisational culture and patient safety.

    • 37 min
    Sir Robert Francis: Why listening to patients is vital to improve services

    Sir Robert Francis: Why listening to patients is vital to improve services

    Sir Robert Francis, Chair of Healthwatch England, reflects on the mid-Staffordshire inquiry 10 years on and explains why speaking up is so vital, particularly in the context of COVID19. He also shares his support for the new Complaint Standards Framework and tells us why it’s important to listen to, learn from and be honest with the people you serve.

    • 33 min

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