17 episodes

Radio Ombudsman is our regular podcast hosted by Parliamentary and Health Service Ombudsman Rob Behrens, with lively discussion and interesting ideas. It features conversations on a range of topics including NHS investigations, good complaint handling and improving public services. 

The Ombudsman makes final decisions on complaints about government departments, other public organisations and the NHS in England. We do this fairly and without taking sides. Visit our website: www.ombudsman.org.uk

Intro/outro music (Episodes 15+16): Rhys Hamilton

Intro/outro music (Episodes 7-14 and 17): Sea Shanty (Alice in Wonderland) © David Ridley https://soundcloud.com/david-ridley

Intro/outro music (Episodes 1 to 6): Trail by Nobara Hayakawa, licensed under CC 3.0 Source: http://freemusicarchive.org/music/Nobara_Hayakawa/Trail_EP/Nobara_Hayakawa_-_Trail_EP_-_Trail

Radio Ombudsman Parliamentary and Health Service Ombudsman

    • Government
    • 5.0, 1 Rating

Radio Ombudsman is our regular podcast hosted by Parliamentary and Health Service Ombudsman Rob Behrens, with lively discussion and interesting ideas. It features conversations on a range of topics including NHS investigations, good complaint handling and improving public services. 

The Ombudsman makes final decisions on complaints about government departments, other public organisations and the NHS in England. We do this fairly and without taking sides. Visit our website: www.ombudsman.org.uk

Intro/outro music (Episodes 15+16): Rhys Hamilton

Intro/outro music (Episodes 7-14 and 17): Sea Shanty (Alice in Wonderland) © David Ridley https://soundcloud.com/david-ridley

Intro/outro music (Episodes 1 to 6): Trail by Nobara Hayakawa, licensed under CC 3.0 Source: http://freemusicarchive.org/music/Nobara_Hayakawa/Trail_EP/Nobara_Hayakawa_-_Trail_EP_-_Trail

    Rafael Ribó: Championing human rights

    Rafael Ribó: Championing human rights

    Catalan Ombudsman Rafael Ribó shares his fascinating experience of growing up under the Franco dictatorship and a life committed to fighting injustices. Find out about his ‘double life’ as a university professor and freedom fighter, and why he thinks an ombudsman should always have enemies.

    • 33 min
    Dr Tony Dysart: Working as a GP during the coronavirus pandemic

    Dr Tony Dysart: Working as a GP during the coronavirus pandemic

    Dr Tony Dysart talks to Rob Behrens about his journey from nursing to general practice, the challenges of being a GP during the coronavirus pandemic and how his lifelong values inspire him in his role as a clinical adviser at PHSO.

    Read a transcript of this podcast on our website: https://www.ombudsman.org.uk/transcription-radio-ombudsman-16-clinical-adviser-dr-tony-dysart-working-gp

    • 34 min
    Peter Tyndall: The value of the international ombudsman community

    Peter Tyndall: The value of the international ombudsman community

    Peter Tyndall, President of the International Ombudsman Institute, Irish Ombudsman and Information Commissioner, talks to Rob Behrens about the values that underpin his national and international ombudsman roles. They also discuss the importance of own-initiative investigations and the need for ombudsman reform in the UK.

    • 28 min
    Rebecca Hilsenrath: Human rights challenges and opportunities

    Rebecca Hilsenrath: Human rights challenges and opportunities

    Rob Behrens talks to Chief Executive of the Equality and Human Rights Commission (EHRC) Rebecca Hilsenrath about how current trends and changes in our world will impact on citizens’ human rights. They also discuss how the Ombudsman and the EHRC can work in partnership to protect human rights in the future.

    Read the transcript of this podcast: https://www.ombudsman.org.uk/transcript-radio-ombudsman-14-rebecca-hilsenrath-human-rights-challenges-and

    • 34 min
    Rosemary Agnew: The benefits of being a Complaints Standards Authority

    Rosemary Agnew: The benefits of being a Complaints Standards Authority

    Rosemary Agnew, Scottish Public Services Ombudsman, tells Rob Behrens how a model complaints handling process can benefit individuals and public services as a whole. She also has advice for people starting out on their career in the Ombudsman sector.

    • 31 min
    Rachel Power: Putting patients at the heart of NHS care

    Rachel Power: Putting patients at the heart of NHS care

    Rachel Power, CEO of the Patients Association, talks to Rob Behrens about the importance of listening to patients, and making sure their voices are heard and acted upon. Rob and Rachel also explore how our organisations can work together to improve complaint handling.

    • 24 min

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