Redefine Hospitality Podcast is a weekly podcast about learning new perspectives and rethinking how we do business.
In this podcast we interview people who are challenging the status quo and making change happen.
Our goal is to push ourselves and rethink how we do business, rethink how we operate, rethink how we market, rethink how we communicate and rethink how we move forward.
In this podcast you will listen to interesting stories, case studies, fresh ideas that will help your hotel go beyond.
This podcast is hosted by Alexander Novicov, he believes that we can all have a better tomorrow if we focus on the present moment and become better today by learning, reading, listening and pushing the status quo.
Alexander creates brand stories, engages in running, speaks at events, lives with his beautiful dog Chanel and is the CEO of a storytelling agency called IQD.
Your host Alexander Novicov is striving to become better every day, by learning and sharing his insights with you. He is a passionate public speaker, a marketer and the CEO at IQD Agency. Occasionally he runs with his dog, Chanel.
He is a passionate public speaker, a marketer and the CEO at IQD Agency.
Episode 84: Creating A Community With Nina Taylor
In this episode I had the pleasure to chat with Nina Taylor, the hospitality director at Layers. Nina shared with us the importance of creating partnerships, how to be community-focused and how she and her team managed to have 100% occupancy rate during a pandemic.
Episode 83: A Lighthouse Hotel With Erik Nissen Johansen At Pater Noster
In this episode I had a very interesting conversation with Erik Nissen about his new lighthouse hotel. Erik shared with us his thoughts on how hoteliers should navigate throughout the pandemic, how hoteliers can find an interesting angle to differentiate and how they can even grow the hotel.
Episode 82: Strategies Hoteliers Can Implement Right Now With Sally Beck
In this episode we visited the Royal Lancaster Hotel in London and had a very interesting conversation with Sally Beck, General Manager at the property.
Sally shared with us strategies that she and her team are using to drive revenue to the property.
In this episode you will be able to learn new strategies you can implement for your own property, what new measures you need to take to reassure potential guests that your hotel is Covid Safe and much more.
Episode 81: How Serviced Apartments Are Adopting With Peter Heule
In today's episode, we had the pleasure to interview Peter Heule and speak about how serviced apartments are adopting during this period. Peter shared with us strategies hoteliers can use today to attract people to book. He also shared with us how Yays (Concierged Boutique Apartments) are doing and expanding this year.
Episode 80: How Hotels Can Build Strength Through Adversity With Nadia Pendleton
In today's episode, Nadia Pendleton shared with us what are the most common mistakes hoteliers make, how we can improve our customer service and how hoteliers can navigate through today's challenges.
Episode 79: How To Create The World's Highest Guest Satisfaction Hotel With Adele Gutman
In this episode, Adele Gutman shared with us how she and her team managed to create the world's highest guest satisfaction hotel in the world. She shared with us ideas, strategies and things we can do to improve our guest's experience, guest satisfaction and simultaneously increase our bottom line.
Episode 74 - How to Improve Customer Experience with Monica Or
These podcasts are great to hear from different people in the hospitality industry. It was a pleasure to be a guest and share my stories and top tips on improving the customer experience.
It can be improved like anything but I can say I truly enjoy listening to it 👍🏻
Great listen and very current content. Always a pleasure to meet curious and dedicated people like Alex.