46 min

Interview: How The Nationwide Building Society is approaching digital change | In conversation with Richard James, Ways of Working Enablement Leader at Nationwide Reimagining CX in financial services

    • Marketing

To get in touch with future questions or to be interviewed for a future episode, email info@ratiofs.com or visit us at www.ratiofs.com
  In today's episode, we will explore 
The future role of the bank's branch networkThe importance of having the right company culture to drive changeThe challenge of moving beyond the status quo in a big organisation How the Nationwide have engineered their team structure so that teams are empowered to drive rapid changeHow Nationwide approaching defining a great customer experience  
 

To get in touch with future questions or to be interviewed for a future episode, email info@ratiofs.com or visit us at www.ratiofs.com
  In today's episode, we will explore 
The future role of the bank's branch networkThe importance of having the right company culture to drive changeThe challenge of moving beyond the status quo in a big organisation How the Nationwide have engineered their team structure so that teams are empowered to drive rapid changeHow Nationwide approaching defining a great customer experience  
 

46 min