Reinvention: Necessary or Not? | TDSU Ep. 15 Lifetime Value

Antti Nevalainen hops on board to discuss what he believes most customer success folks get wrong: how and when to copy and paste. Timestamps:00:00:00 - Discovering the Customer Journey00:00:52 - Designing the Customer Success Journey00:01:40 - Building Processes Specific to the Company00:02:29 - How to Become a Guest on the Show00:03:13 - Finding the Right Balance in Building a Process00:04:03 - Using Old Results for Research00:04:52 - Discovering the Customer Journey00:05:40 - Finding t...