15 episodes

This podcast brings the best of the Retail Systems website - a leading source of retail industry and technology news and analysis - to your ears, featuring panel discussions and one-on-one interviews with the most important experts and topics in this rapidly-changing industry.

Retail in Focus - the Retail Systems podcast Perspective Publishing

    • Technology

This podcast brings the best of the Retail Systems website - a leading source of retail industry and technology news and analysis - to your ears, featuring panel discussions and one-on-one interviews with the most important experts and topics in this rapidly-changing industry.

    How can retailers maximise sales and retain flexibility in times of uncertainty?

    How can retailers maximise sales and retain flexibility in times of uncertainty?

    Uncertainty has been the only certainty for retailers since the pandemic hit in 2020. Brands have had to adapt quickly to the unprecedented growth of digital sales, with the Covid-19 crisis driving a momentous shift to online.


    At the beginning of the pandemic, Black Friday and the Christmas season saw e-commerce platforms reap the benefits of brick-and-mortar store closures. But with physical stores reopening and customer habits normalising, sales during the peak trading period dropped dramatically last year.


    In 2022, retailers are continuing to grapple with uncertainty, as the industry faces a cost-of-living crisis and supply chain disruption persists. To ensure they maximise sales and perform effectively during the holiday shopping period, retail companies must retain flexibility, meet customer expectations, diversify channels, and adapt to the growth of the conscious consumer.


    To explore some of these challenges and opportunities, we're joined by Paul Clarke, Chief Product and Innovation Officer at Cashflows.


    Listen Now!

    • 22 min
    How flexible lending meets the needs of modern consumers

    How flexible lending meets the needs of modern consumers

    The e-commerce industry is booming post-pandemic, with more small business owners than ever making the move online and launching shops. These outlets are expected to meet consumer's changing expectations when it comes to credit, allowing Generation Z and Millennial consumers to spread out the cost of their purchases.


    However, companies need to make certain that they can provide this level of flexible credit without causing financial harm to consumers, while ensuring they won't fall foul of incoming legislation or harm their reputations.


    At same time, retailers need to avoid opening the door to increasingly innovative fraudsters, who are everyday devising new ways to extract hard earned cash from consumers as payment methods evolve.


    In this podcast we are joined by DivideBuy to delve further into these challenges, as well as some possible solutions.


    Listen Now!

    • 9 min
    Who really owns omnichannel profitability?

    Who really owns omnichannel profitability?

    Shipping a £2 item for £5 isn't a very good way to make money. However, that doesn't stop many retailers from doing it. The problem often lies in the puzzle-like structure of modern retail, which involves lots of different pieces.


    IT owns the systems, e-commerce owns the sites, store operations own the stores, and logistics owns transportation. But with all these siloed divisions and cost centres - who owns profitability when it comes to omnichannel? In the case of many organisations, no one.


    As a result, retailers are starting to examine who within their organisation has responsibility for ensuring that omnichannel operations are adding to rather than taking away from the company's profits.


    To further explore these challenges as well as some possible solutions, Will McCurdy, Content Editor, Retail Systems was joined by Steve Ross, Global Omnichannel Solution Principal, at Aptos.

    • 36 min
    Is a painless omnichannel shift a reality?

    Is a painless omnichannel shift a reality?

    Old habits die hard. But the pandemic pushed the evolution of retail forward the best part of a decade, and as a result, adopting an integrated omnichannel model became a necessity for many businesses who wanted to meet consumer demand. But is it realistic to expect an in-store model developed over almost 100 years to change almost overnight?


    Now that the omnichannel model is becoming a larger part of more retailers' businesses, the usefulness of previous organisational structures when it comes to finance, logistics, and planning is being tested.


    As a result, retailers are turning towards new technologies to provide real-time or near real-time updates on inventory, pricing, promotion, carriers, tax, and fraud, as part of efforts to make omnichannel work for them.


    To further explore these challenges as well as some possible solutions, Will McCurdy, Content Editor, Retail Systems was joined by Steve Ross, Global Omnichannel Solution Principal, at Aptos.

    • 42 min
    Overcoming payment problems in the new retail landscape

    Overcoming payment problems in the new retail landscape

    When bank cards were first introduced in the 1980s, the idea of e-commerce was still practically science fiction. But when the pandemic shut down stores worldwide, and retail shifted almost entirely online, we witnessed an even more radical departure from the world bank cards were designed for.


    And despite rising consumer demand for security, the UK has one of the highest levels of card fraud in Europe, which doesn't exactly encourage consumers to open their wallets, while the cost of traditional card payments remains a common complaint for retailers.


    So, though cards still dominate at the checkout, many merchants are implementing alternative payment methods to give consumers the options needed to drive conversion rates and keep customers safe.


    To delve further into these challenges as well as some possible solutions, Will McCurdy, Content Editor, Retail Systems was joined by Roger De'Ath, Head of E-commerce, at TrueLayer.

    • 20 min
    How did the pandemic change omnichannel retail?

    How did the pandemic change omnichannel retail?

    It doesn't take a global pandemic locking everyone inside for the best part of two years to change consumer buying habits, but it certainly does the trick. UK consumers have been more open minded than ever before when it comes to how, when, and where they shop, and are flocking to fast growing ways to buy whether that be click-and-collect or subscription models.


    The lines between physical and online retail have become increasingly blurred. Not only are physical stores popular spaces to pick up online orders, but they have also rapidly become an integral part of e-commerce fulfilment, acting as miniature warehouses or 'dark stores'.


    As a result, retailers are turning towards how they can use technology to manage the unique set of challenges which the omnichannel model can place on stores and staff.


    To further explore these challenges as well as some possible solutions, Will McCurdy, Content Editor, Retail Systems was joined by Steve Ross, Global Omnichannel Solution Principal, at Aptos.

    • 38 min

Top Podcasts In Technology

Lex Fridman
Jack Rhysider
BBC World Service
Jason Calacanis
Recode & The Verge
The Verge