The retail market is experiencing great disruption - from increased customer expectations, fierce competition and tough trading environments over multiple channels. Every week, join me, Oliver Banks, a retail transformation specialist, to get a bag full of insight, inspiration and ideas to kick start your performance.
You’ll pick up actionable tips and tactics to lead successful change – whether that’s developing lean operating models, improving customer experience, driving digital transformation or seizing omni-channel opportunities.
So, if your passionate about retail transformation and you lead critical retail change projects & programmes, then this is the podcast for you.
The Retail Transformation Show is brought to you by Oliver Banks, Director at OB&Co Ltd. Find out more at obandco.uk.
152: Learning From Retail's History
History is said to repeat itself and follow a cyclical flow. But if this is the case, do we really spend enough time looking backwards to help us move into the future? Retail consultant and avid retail historian, Graham Soult, joins Oliver Banks to understand how to avoid the threats and discover the opportunities by looking back in the retail history books.
In this episode of the Retail Transformation Show. you'll hear:
How we can learn from the failures of previous retailers.
And which company is doing a fantastic job after focusing on their brand history.
Why you should look out on your next set of store visits.
Show notes at www.obandco.uk/152.
151: How RFID Is Changing Retail
RFID (Radio Frequency Identification) tags are picking up pace across all industries - and retail is one sector that is helping drive widespread adoption. But, given that RFID has been on the radar for a number of years, is the technology capable now? And are the use cases genuinely beneficial to make it a sensible business decision? Join Oliver Banks as he welcomes Uwe Hennig, Director of Global RFID Market Development for Avery Dennison Smartrac. And you'll explore how RFID is being used by different categories in the retail sector.
In this episode of the Retail Transformation Show, you'll hear:
Different ways that RFID is being deployed across the retail market.
The pace of growth of the RFID market in retail.
How RFID implementations are delivering benefits.
150: The Ever-Evolving World Of Retail
Retail has changed because of the pandemic... and retail hasn't changed because of the pandemic. In fact, the world of retail is an ever-changing and ever-evolving place. And this provides both new threats as well as opportunities. Join Oliver Banks for episode 150 of the Retail Transformation Show and discover the significant shifts happening in retail at the moment.
In this podcast episode, you'll hear:
Why retail has changed and yet why it's also the same.
What will define the successful physical and digital stores of the future.
How we'll reflect on the pandemic in the future - and the paths we can take from here.
Show notes are at http://www.obandco.uk/150/ (www.obandco.uk/150).
149: The Retail Returns Conundrum
High levels of returns can impact the overall performance of retailers. And there are many reasons why returns continue to present such a complex challenge for the entire industry. But without understanding these challenges, it'll be impossible to find a solution. In this episode, explore the returns conundrum facing retail. Plus, pick up an action plan to help you monitor, control and manage the challenge.
148: Transforming Discovery In Retail (part 2)
When the discovery phase of the shopping trip is driven through a search bar or menu, it's not very inspiring for the customer who doesn't already know exactly what they're looking for. So, effective discovery represents a massive opportunity for online retailers. In this episode, Oliver Banks continues the conversation to help you transform the discovery phase of your shopping trip.
147: Transforming Discovery In Retail (part 1)
With so much competition in retail, it has become harder to stand out in the sea of sameness. But the discovery phase remains a major opportunity to transform how you convert your browsers into buyers. In the first of this two-parter, Oliver Banks explores the questions to ask yourself that will show you the way to transform discovery in retail.
Essential Retail listening!
Have found these podcasts hugely informative and inspirational! With a whole host of knowledgable and respected guests, they’re a great way to understand the latest trends and directions in Retail, as well as boosting your personal and professional development. Oliver’s knowledge, passion and enthusiasm for both the industry, and the topics he covers, is impressive, and makes these podcasts an invaluable resource for anyone in Retail!
With the ever changing retail and consumer landscape in this digital age, we often find comfort as retailers to constantly fall back on old ways of working, Oliver’s approach and tone brings clarity to the noise and gets you excited about the this new world.
As a recent returner to working in this sector, the podcast is a free and relevant resource tackling some of the issues and challenges facing today’s retailer. The interviews are insightful as is the format with a summary to finish.