24 episodes

Multichannel retail, ecommerce and digital business - interviews, analysis and discussion with Ian Jindal and InternetRetailing

RetailCraft - digital retail, ecommerce and brands - Retail Podcast internetretailing

    • Management
    • 5.0 • 19 Ratings

Multichannel retail, ecommerce and digital business - interviews, analysis and discussion with Ian Jindal and InternetRetailing

    RetailCraft 24 - "Partners are a key part of our strategy" - Chris Conway of the Coop

    RetailCraft 24 - "Partners are a key part of our strategy" - Chris Conway of the Coop

    Our first episode of 2021 continues our Grocery theme, with this in-depth and wide-ranging conversation with Chris Conway, eCommerce Director at the Coop.
    We had recently interviewed Chris for our Grocery Innovation Report (https://internetretailing.net/groceryinnovation2021) and couldn't wait to bring his insights to life on the podcast. Sadly, the gremlins of the internet decided we'd had too easy a run over the last year and so it took several attempts, many disconnections, much patience and a fair wind to get this episode on 'tape'. Massive thanks to Chris for his humour and perseverance! Jamie and I were desperate to ensure that we (re)covered the same topics so that nothing was lost!
    We hear about the Coop's response to COVID and how their existing plans were accelerated by the pandemic. Chris paints a clear picture of the values at the centre of the business, as well as key behaviours like partnership, openness and flexibility that have created an opportunity for the Coop's food business. Following on from our interview with Chris Poad of Tesco we can see that the Coop's path started in a different place and follows a different trajectory - yet equally innovative and illustrating why the UK's grocery sector is so varied and dynamic.
    In conversation we cover their roll-out with Deliveroo and other local distribution partners, their blending working and hyper-local approach, the injunction from the CEO to be the "Transformer in Chief" and how partnership is a way of doing business.
     
    Run time: 39 minutes
    INFORMATION:
    Chris Conway: https://www.linkedin.com/in/chris-conway-76ba2b19/ 
    Ian Jindal: www.linkedin.com/in/ianjindal/ and www.twitter.com/ianjindal
    Jamie Merrick: https://www.linkedin.com/in/jamiemerrick/
    Recorded remotely and at Spiritland Studios, UK.
    Episode photo credit: Ian Jindal (https://www.instagram.com/p/CLGv5-JpCSU/) 

    • 39 min
    RetailCraft 23 - "Bring a smile to customers' faces" - Pepsico Europe and Whittards of Chelsea

    RetailCraft 23 - "Bring a smile to customers' faces" - Pepsico Europe and Whittards of Chelsea

    For our final episode of 2020 we 'beam into' the studio Rui Francisco of PepsiCo Europe and Dan Mahoney from Whittards of Chelsea. Rui and Dan remind us of a passion for products that bring a smile to customers' faces and their growing direct-to-consumer activities.
    Rui is up first. He's the European Ecommerce Director for PepsiCo, and we hear from him about their pan-European team, the moves to selling direct, not to mention his own interesting career path to ecommerce.
    From a global brand's regional team, we then chat with Dan about how a British heritage brand is operating globally and direct to consumer. Dan has extensive experience in ecommerce, but in his role as Customer Director at Whittards it's fascinating to hear of his own learning journey about tea and coffee, and how the lockdowns have increased their customer focus and digital activities.
    Our thanks to Dan and Rui for sharing their experiences with us, and they bring to a close our 2020 podcasts. We look forward to picking up in 2021 but until then we wish all our listeners happy trading.
    🎄 
    Run time: 55 minutes
    INFORMATION:
    Rui Francisco: https://www.linkedin.com/in/rui-francisco/ 
    Dan Mahoney: https://www.linkedin.com/in/mahoneydaniel/ 
    Ian Jindal: www.linkedin.com/in/ianjindal/ and www.twitter.com/ianjindal
    Jamie Merrick: https://www.linkedin.com/in/jamiemerrick/
    Recorded remotely and at Spiritland Studios, UK.
    Episode photo credit: Ian Jindal.

    • 55 min
    RetailCraft 22 - "Circuitboards and Sofas" - Guy Magrath of RS Components and Graham Wilson of Sofology

    RetailCraft 22 - "Circuitboards and Sofas" - Guy Magrath of RS Components and Graham Wilson of Sofology

    Tales of transformation in the studio today. First up a conversation with Guy Magrath, recently Chief Digital Officer at Electrocomponents PLC (better known in the UK as the owners of RS Components, purveyors os millions of plugs, bulbs, suppliers for makers and menders around the world).
    Guy talks us through many years of change and progress at this global, complex business, culminating in his 5 steps that are very persuasive indeed.
    Along the way we pay tribute to the makers of the world, and a moving example is that of Ben Ryan who set out to create a new type of prosthetic arm for his 10-day old son. You can read Ben's story here: https://uk.rs-online.com/web/generalDisplay.html?id=fortheinspired/customer-ambionics and see the video story here: https://www.youtube.com/watch?v=UOBVuy2FxoA
    Graham Wilson joins us from Sofology, the specialist sellers of Sofas. Selling sofas at the best of times can be a challenge, with lead times, checking colour and seating options, envisioning the sofas in your own home... Graham takes us through some of the digital innovations underway that are enhancing the selling and service propositions and giving the stores a dynamic role during the lockdown(s).
     
    Our thanks to Chris for giving us so much time, and we'll pick up with him again post-Christmas to see how the peak-upon-peak of trading turned out.
     
    Run time: 55 minutes
    INFORMATION:
    Guy Magrath: https://www.linkedin.com/in/guy-magrath-ned/ 
    Graham Wilson: https://www.linkedin.com/in/graham-wilson-b854594/ 
    Ian Jindal: www.linkedin.com/in/ianjindal/ and www.twitter.com/ianjindal
    Jamie Merrick: https://www.linkedin.com/in/jamiemerrick/
    Recorded remotely and at Spiritland Studios, UK.
    Episode photo credit: Ian Jindal.

    • 55 min
    RetailCraft 21 - "One-way and two-way doors" - Chris Poad, Managing Director, Online at Tesco PLC

    RetailCraft 21 - "One-way and two-way doors" - Chris Poad, Managing Director, Online at Tesco PLC

    Chris Poad, Managing Director, Online at Tesco PLC joins us in the studio for a wide-ranging and extensive discussion. Fresh from a series of senior roles at Amazon (heading Fulfilment by Amazon, then Director, Amazon Business International), Chris has returned to the UK to take up the reins at Tesco's online activities - just in time to be in the eye of the COVID storm! 
    We segue from his career to the Tesco response - an impressive and sustained activity at scale - and we learn about the values that drove the work, the decision-making approaches, and how the team runs under such great pressure.
    The interview is chock-full of insights, expressed with clarity and openness - it's a privileged view inside Tesco at a defining time. There are too many quotable nuggets to list here, but the title of this podcast references a perceptive classification of decision-making - jump to 22m10s if you can't bear to wait! It's worth it.
    Our thanks to Chris for giving us so much time, and we'll pick up with him again post-Christmas to see how the peak-upon-peak of trading turned out.
     
    Run time: 38 minutes
    INFORMATION:
    Chris Poad: https://www.linkedin.com/in/chrispoad/
    Ian Jindal: www.linkedin.com/in/ianjindal/ and www.twitter.com/ianjindal
    Jamie Merrick: https://www.linkedin.com/in/jamiemerrick/
    Recorded remotely and at Spiritland Studios, UK.
    Episode photo credit: Ian Jindal.

    • 38 min
    RetailCraft 20 - "60,000 in 90 days" - Mark Wright of Fat Face and Murray Lambell of eBay UK

    RetailCraft 20 - "60,000 in 90 days" - Mark Wright of Fat Face and Murray Lambell of eBay UK

    A bumper edition for the stifling dog-days of August! 
    We kick off with an in-depth chat with Mark Wright, Group Operations Director at Fat Face. Mark's got an incredible track record in retail - online, offline and multichannel - with stints as head of trading at M&S and as Managing Director, Omnichannel and Jack Wills. His role at Fat Face covers all operations and trading and so it was interesting to get his reflections upon the lockdown, recovery and impact. Mark's a direct and generous guest and so there's no holding back!
    After Mark we hear from Murray Lambell, the VP of Trading at eBay UK. Murray's role is to help major retailers and brands get onto the eBay platform and there are some suprises here, with no hard sell. 27 million (yes, million) active customers on eBay are the "bait" for sellers, and Murray's team look at what they're are searching for, identify gaps, and then approach retailers and brands to take up that demand. Murray shares  with us the partnership approach and, as if a jolt were needed this year, points out that 60,000 sellers have joined eBay in the last 90 days! Busy, busy times indeed.
     
    Run time: 53 minutes
    INFORMATION:
    Mark Wright: https://www.linkedin.com/in/mark-wright-74824b/
    Murray Lambell: https://www.linkedin.com/in/murraylambell/
    Ian Jindal: www.linkedin.com/in/ianjindal/ and www.twitter.com/ianjindal
    Jamie Merrick: https://www.linkedin.com/in/jamiemerrick/
    Recorded remotely and at Spiritland Studios, UK.
    Episode photo credit: Ian Jindal.

    • 53 min
    RetailCraft 19 - "Make your gran proud" - Lockdown with The Hut Group's Aaron Winsloe and AO.com CEO and Founder John Roberts

    RetailCraft 19 - "Make your gran proud" - Lockdown with The Hut Group's Aaron Winsloe and AO.com CEO and Founder John Roberts

    Still in lockdown limbo, we use the internet to speak with two guests from the beauty and electricals sectors.
     
    First up is Aaron Winsloe, the Head of eCommerce USA for The Hut Group. We spoke with Aaron in his new office just before the group results were announced - an impressive 24% revenue growth to £1.1bn and a 22% increase in profits. With 66% of group turnover coming from the international operations, it was a timely moment to catch up with Aaron, and in particular the trading and learning experience over COVID.
     
    Next up is John Roberts, founder and CEO of AO.com. John has some very pithy sayings, as well as a lovely 'origin story' for how 'Appliances Online' (as it was 20 years ago) was founded. This interview was recorded as a keynote for IRX Engage's inaugural digital event, and in discussion we hear about the 'pivot' to a direct-selling brand and the values that underpin the business' success.  The sound quality is more "phone line" than "BBC Studio" but John is such a compelling speaker that we had to share the interview.
     
     
    Run time: 26 minutes.
    INFORMATION:
    Aaron Winsloe: https://www.linkedin.com/in/aaron-winsloe-a0a30680/
    John Roberts: https://twitter.com/johnrobertsAO
    Ian Jindal: www.linkedin.com/in/ianjindal/ and www.twitter.com/ianjindal
    Jamie Merrick: https://www.linkedin.com/in/jamiemerrick/
    Recorded remotely and at Spiritland Studios, UK.
    Episode photo credit: Ian Jindal.

    • 26 min

Customer Reviews

5.0 out of 5
19 Ratings

19 Ratings

usera48 ,

Amazing

Eye opening!

Adrian(Blueleaf) ,

CEO

If you're involved with retail - you have to listen to these, very focussed, great guests, well run. Keep them going please.

Analysis9281 ,

Great podcast

An intelligent, research led, interesting podcast, rich in analysis and strong in character, I love hearing about the reports!

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