Security Officers

This week, Colin Peacock and Professor Emmeline Taylor discuss the evolving role of security officers in retail.

And how training, integration, and investment can significantly enhance their impact - to reduce losses.

Drawing on insights from over 70 retailers and expert presentations, the discussion highlights the importance of moving beyond a more procurement-based view of hourly guarding towards one where security officers provide multiple benefits with clear KPI’s.

From customer service to crime deterrence, the pair conclude that the right training and support can transform the role of security officers into a central part of store safety and performance.

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