ServiceNow Pilots SPOC ServiceNow Elite Partner

Host: Marcel Sowiński, Customer Success Manager

Guest: Tomasz Sienkiewicz, Sr. ServiceNow Consultant focused on the App Engine



🔍 Episode Overview:

🔧 In this episode, we sit down with Tomasz Sienkiewicz, a ServiceNow Consultant and expert in the App Engine module, to explore the transformative journey of application development.

From the pitfalls of traditional coding to the advantages of the Low-Code/No-Code approach, we cover it all.

Gain insights into the developer's perspective, the evolving role of Business Developers, and how ServiceNow's #AppEngine addresses the dynamic needs of organizations.



🚀 Highlights:

👉 Evolution of application development

👉 Introducing the Business Developer role into the IT world

👉 Competing with legacy tools



📒 Chapters:

00:00 Introduction

02:25 Traditional way of building business apps

05:35 Miscommunication blockers & other disadvantages

11:09 Low-Code Approach

18:38 How does ServiceNow address the Low-Code?

27:50 Tom's own experience

36:40 Who should look for it?

38:40 Citizen Developer - what is this role?!

44:30 How to implement the Low-Code approach to your company?



💬 Share your thoughts! Drop your comments and suggestions for future episodes. 🗣️📩



🌐 Connect with us:

LinkedIn 👉 https://www.linkedin.com/company/spoc-servicenow-elite-partner/mycompany/

Spotify 👉 https://open.spotify.com/show/256nXAcQd03x8lfM5sinV9?si=7c0ac1ef4c3a4cff

Facebook 👉 https://www.facebook.com/spocpl/



📚 Check out more valuable materials:

⁠🔗 ServiceNow Digital Maturity Assessment – what’s next? Get ready to build a Roadmap!

https://www.spoc.eu/blog/get-ready-to-build-a-roadmap/

⁠🔗 Transforming your business with digital maturity: From chaos to success:

https://www.spoc.eu/blog/transforming-your-business-with-digital-maturity/

Host: Adam Bernas, Certified Master Architect at SPOC



In this episode, Adam will take you through selected ServiceNow case studies showcasing the wide-ranging utilization of the platform 😏 Using specific examples, Adam will discuss achieved results such as ROI, value, or time to market following a successful ServiceNow implementation. These business cases will demonstrate how a platform change impacts key areas within the organization, including IT, HR or Customer Service.NBA, NHS (the health department in Scotland), 7-Eleven, Uber, Alexander Mann Solutions (AMS), the airport in Copenhagen, Coca-Cola, US Army - what do these companies have in common? They all use ServiceNow. How do they do it? Let's find out!



💬 Share your thoughts! Drop your comments and suggestions for future episodes. 🗣️📩

🔗 [BLOG] SPOC case studies: https://www.spoc.eu/case-studies/

🌐 Connect with us:
LinkedIn 👉 ⁠⁠⁠⁠⁠⁠ / spoc-servicenow-elite-partner ⁠⁠⁠⁠⁠⁠

YouTube 👉 https://www.youtube.com/channel/UCdtq5Cs0aP_SdnbMYUb5tyg
Instagram 👉 ⁠⁠⁠⁠⁠⁠ / spoc_servicenow ⁠⁠⁠
Facebook 👉 / https://www.facebook.com/spocpl/

Host: Marcel Sowiński, Customer Success Manager

Guest: Karol Skałowski, ServiceNow Senior Solution Consultant



🔍 Episode Overview:

In this episode, we talk to Karol Skałowski, a Senior ServiceNow Consultant passionate about ServiceNow's data and Performance Analytics capabilities. He shares his insights on how reporting in ServiceNow can help you access and visualize data from your organization, automate decisions, and plan for the future. 🚀



🚀 Highlights:

👉 The benefits of reporting data for your organization.

👉The concept and advantages of decision automation.

👉The integration and security of ServiceNow with other tools.

👉The visibility and views for different roles in ServiceNow.

👉The customization and variety of reports and dashboards in ServiceNow.

👉The intelligence and forecasting of ServiceNow reporting.

👉The availability and affordability of ServiceNow reporting.



📒Chapters:

00:00 Introduction

00:52 Because we all want to know to make proper decisions

03:28 Why should I use ServiceNow over Excel and other reporting tools?

07:35 Data Management

11:09 Examples of Dashboards and Views

13:45 Customizable Reporting

16:22 Performance Analytics

19:33 AI and Machine Learning in ServiceNow

23:10 Decision Automation Era



💬 Share your thoughts! Drop your comments and suggestions for future episodes. 🗣️📩



🌐 Connect with us:

LinkedIn 👉 https://www.linkedin.com/company/spoc-servicenow-elite-partner/mycompany/

Spotify 👉 https://open.spotify.com/show/256nXAcQd03x8lfM5sinV9?si=7c0ac1ef4c3a4cff

Instagram 👉 https://www.instagram.com/spoc_servicenow/

Facebook 👉 https://www.facebook.com/spocpl/



📚 Check out more valuable materials:

⁠🔗 ServiceNow Digital Maturity Assessment – what’s next? Get ready to build a Roadmap!

https://www.spoc.eu/blog/get-ready-to-build-a-roadmap/

⁠🔗 Transforming your business with digital maturity: From chaos to success:

https://www.spoc.eu/blog/transforming-your-business-with-digital-maturity/

Host: Marcel Sowiński, Customer Success Manager Guest: Agnieszka Kozłowska, ServiceNow Senior Solution Consultant

🔍 Episode Overview:

Join us in the newest episode to discover more about resource planning, project management, and financial controlling in the ServiceNow module, called Strategic Portfolio Management. With Agnieszka, a highly experienced Consultant in SPM, we discuss the business benefits that ServiceNow provides to take control over your Project and Portfolio!

🚀 Highlights:

👉 The Essence of SPM

👉 From Idea to Project

👉 Idea vs Demand

👉 Project Lifecycle Control

👉 Prediction in SPM

👉 Post-Deployment Benefits of the Module

📒Chapters:

00:00 Introduction

00:57 The Overview of SPM

01:57 Idea, where every Project is Born

04:13 Gathering Demands from Your Organization

06:25 Project Initiation Phase

11:10 Resource Management and Project Costs

16:51 Risk Management

22:05 Out-Of-The-Box Analytics & Notifications

25:30 SPM Configuration Effort

28:22 ServiceNow vs Other Tools

30:51 Post-Deployment Benefits

35:27 Who is the ideal Customer for SPM?

💬 Share your thoughts! Drop your comments and suggestions for future episodes. 🗣️📩

🌐 Connect with us:

LinkedIn 👉 https://www.linkedin.com/company/spoc-servicenow-elite-partner/mycompany/

Spotify 👉 https://open.spotify.com/show/256nXAcQd03x8lfM5sinV9?si=7c0ac1ef4c3a4cff

TikTok 👉 https://www.tiktok.com/@spoc_servicenow?is_from_webapp=1&sender_device=pc

Instagram 👉 https://www.instagram.com/spoc_servicenow/

Facebook 👉 https://www.facebook.com/spocpl/

YouTube 👉 https://www.youtube.com/@spocservicenowexperts



📚 Check out more valuable materials: ⁠

🔗 Maximizing Project Visibility and Business Value:

https://www.spoc.eu/blog/maximizing-project-visibility-and-business-value-a-deep-dive-into-servicenows-ppm-solution/⁠

🔗 Navigating Digital Transformation:

https://www.spoc.eu/blog/a-roadmap-for-your-servicenow-journey/

Host: Adam Bernas, Certified Master Architect at SPOC

We 're discussing how to support the enterprise's path to digitization using the ServiceNow platform. Leveraging the original ServiceNow methodology, we're assessing the degree of digitization within individual departments and processes. Additionally, we're employing a proprietary tool to showcase the results of our analysis, determine the level of digitization, and establish a methodical roadmap for the next steps in this transformative journey.

💬 Share your thoughts! Drop your comments and suggestions for future episodes. 🗣️📩

🔗 [WEBINAR] Asses your Digital Maturity : ⁠https://www.youtube.com/watch?v=JCL15kwx6FE&t=11s
🔗 [BLOG] Navigating Digital Transformation: A Roadmap for Your ServiceNow Journey: ⁠⁠⁠⁠https://www.spoc.eu/blog/a-roadmap-for-your-servicenow-journey/
🔗 [BLOG] CMDB – 4 things you need to do for successful implementation : ⁠https://www.spoc.eu/blog/cmdb-4-things-you-need-to-do-for-successful-implementation/⁠
🔗 [BLOG] ServiceNow Digital Maturity Assessment – what’s next? Get ready to build a Roadmap! 👉 https://bit.ly/3DZkfY7
🔗 [EBOOK] NAVIGATING THE CLIMB TO PEAK PERFORMANCE DURING TURBULENT TIMES 👉 https://bit.ly/45tvbc1

🌐 Connect with us:
LinkedIn 👉 ⁠⁠⁠⁠⁠⁠ / spoc-servicenow-elite-partner ⁠⁠⁠⁠⁠⁠
TikTok 👉 ⁠⁠⁠⁠⁠⁠ / spoc_servicenow ⁠⁠⁠⁠⁠⁠
Instagram 👉 ⁠⁠⁠⁠⁠⁠ / spoc_servicenow ⁠⁠⁠
Facebook 👉 / https://www.facebook.com/spocpl/

YouTube 👉 https://www.youtube.com/channel/UCdtq5Cs0aP_SdnbMYUb5tyg

Host: Marcel Sowiński, Customer Success Manager

Guest: Przemysław Girguś, Senior Guality Assurance Engineer

Host: Marcel Sowiński, Customer Success Manager
Guest: Przemysław Girguś, Senior Quality Assurance Engineer

🔍 Episode Overview:
In this episode as we're covering the topic of ServiceNow Quality Assurance with our guest - an experienced Senior Quality Assurance Engineer. We're here to explore the crucial role of testing, shedding light on its significance and the potential repercussions when neglected in your ServiceNow instance. Why automated tests -ATFs -are so important? Is having a quality team is necessary?



🚀 Highlights:

👉Tester/Quality Assurance Specialists

👉ServiceNow Testing vs. Other Legacy Applications

👉Overlooked Aspects of Testing

👉Impact of Lack of Testing

👉AI in Testing



📒Chapters:

00:00 Introduction

01:50 What is Quality Assurance in ServiceNow?

04:47 Difference between manual tests in legacy applications and ServiceNow

07:29 Will humans be replaced by Automated Testing Frameworks (ATF)?

09:53 Testing on PROD?

15:17 What needs to be done before the testing process?

18:30 Working on testing scenarios during the development phase

22:22 Most common mistakes

25:05 The Future of Generative AI in the Quality Assurance



💬 Share your thoughts! Drop your comments and suggestions for future episodes. 🗣️📩

🌐 Connect with us:
LinkedIn 👉 https://www.linkedin.com/company/spoc-servicenow-elite-partner/mycompany/
Spotify 👉 https://open.spotify.com/show/256nXAcQd03x8lfM5sinV9?si=7c0ac1ef4c3a4cff
TikTok 👉 https://www.tiktok.com/@spoc_servicenow?is_from_webapp=1&sender_device=pc
Instagram 👉 https://www.instagram.com/spoc_servicenow/
Facebook 👉https://www.facebook.com/spocpl/

📚 Check out more valuable materials:
https://www.spoc.eu/services/servicenow-automated-testing/

https://www.spoc.eu/ebooks/how-to-attract-more-users-to-your-servicenow-platform/