Sound and Fury The Near Futurist
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- Technology
Noise cancelling headphones work by adding noise. What's more, if you measure the annoyance of someone when a contact centre agent asks them to repeat their contact information more than once, it gets disproportionately high.
This matters when it can all be a matter of fixing the audio engagement. In this edition of the Near Futurist, IRIS Technology CEO Jacobi Anstruther explains the issues to Guy Clapperton - and looks into why the music industry still hasn't quite taken it in.
Find out more about IRIS at iris.audio
Noise cancelling headphones work by adding noise. What's more, if you measure the annoyance of someone when a contact centre agent asks them to repeat their contact information more than once, it gets disproportionately high.
This matters when it can all be a matter of fixing the audio engagement. In this edition of the Near Futurist, IRIS Technology CEO Jacobi Anstruther explains the issues to Guy Clapperton - and looks into why the music industry still hasn't quite taken it in.
Find out more about IRIS at iris.audio
23 min