Julian Mills, CEO of Quorso, sits down with Chris Walton and Anne Mezzenga for the latest edition of their Omni Talk Spotlight Series, the series that highlights the people, the companies, and the technologies changing the future of retail.
Quorso first caught Omni Talk's attention a few months ago, right when the pandemic hit. As former store-level and HQ-level retail executives, Chris and Anne have always wondered if there were better ways for both sides of a retail organization to connect and to optimize performance around clearer priorities, and COVID-19 has only brought that question to the forefront even more.
While many decisions in retail get made by the loudest voices in the room or just trickle down from the top, they could and should, especially during a crisis, come from all directions and be prioritized around what matters most, iteratively, over time.
In reality, as Julian elucidates, retail management, especially at the store level, should be no different from agile software development. It is just that retailers have never had the tools to help them run a store in this manner before.
Julian shares how Quorso's weekly performance platform works, how it prioritizes decisions, and how it helps leaders drive accountability and personal attachment through real-time metrics monitoring and feedback down through every level of an organization.
This just may be the most important retail technology podcast of the entire pandemic or at least one that will get you thinking differently. For, without leadership, accountability, and shared goals, not even the best of the best technology matters.